Kate Shury Email & Phone Number

London, Gb

*Lead content operations team via daily stand-ups and weekly one two one meetings focusing on any issues and the development of the team.*Responsible for onboarding new content partners including product demos and the setting up of feed delivery. *Gather feedback to improve end-user experiences for major and independent music labels.*Assisting in implementing new operational processes and procedures both internally and externally. * Ensuring the support site is kept up-to-date with the highest levels of accuracy. * Providing feedback to engineers to confirm all new Content Management System releases are fit for purpose.

* Being the main engineering point of contact for all UK and European internal teams.* Running bi-weekly Webinar training session for new CMS presenting to a global audience. * Supporting content delivery for content partners world wide with focus on Asia Africa and Europe.* Liaising with US counter parts daily to update and resolve on current issues. * Trouble-shooting delivery issues.

London, United Kingdom

* Worked with label and content provider partners to manage music video deliveries.* Identified diagnosed, triaged and remedied day-to-day issues* Took part in cross functional collaboration by sharing operational expertise with Product, Engineering, Content & Programming, Marketing, Sales, Ad Operations, Finance, and BA/BD teams.* Ensure priority content is delivered to multiple platform correctly while keep stakeholders informed of any issues.

• Managing multiple projects by testing new software releases and implementation of different elements including whats’ on, AWS delivery and launching on VOD platforms.• Working with internal teams and 3rd party partners to gather and manage requirements.• Working with other Business Analysts to create test plans for each project, detailing the order of testing, parties involved, time frames and acceptance criteria • Supporting the execution of the testing phases of projects then providing detailed operational training.• Designing complex workflows and responsibility configuration for Whats’ On launches and upgrades.• Managing relationships with all internal teams, including looking after a team of product owners and managing the test team.• Building successful relationships with suppliers and industry contacts.• Producing documentation such as workflows, configuration guides and user manuals

• Working with Product manager, Business Analyst and wider Stakeholders across the business to define User Stories for delivery for launch of new BMS system.Validates User Stories and their Acceptance Criteria are fit for delivery by the operations team Prioritises backlog of issues according to team requirements. • Plan and facilitate workshops and training session for the team • Technical documentation of system and new workflows.

• Accountable for the day to day operational efficiency of VOD services Coordinating with the internal support team and our third-party delivery partner Acting as sole representative in meetings with various departments across the business, ensuring that the key requirements for the Operations team were delivered.• Manage effective delivery of metadata and material• Editorial selection and enhancement of images for VOD platforms using photo shop. • Attending production meetings and communicating expectations, delivery timelines and other key details in preparation for high priority, business-wide content

• Responsible for a multi-client, multi-transmission environment• Monitoring TX/RX feeds and maintain the on-air presence of the channels at all times• Ensuring the supplied TX schedule is checked and executed in the required manner• Perform service recovery when required to minimise outages• Responsible for ensuring all operational procedures are followed• Ensure all media schedules are prepared for playout and conform to Ofcom and specific client guidelines