Kate Smith Email & Phone Number

Rochester, Gb

Rochester, Gb

Chatham, England, United Kingdom

• Assisting with the smooth running of the team• Administering workflows in our asset management database and trouble shooting issues between databases (training will be given)• Liaising with contractors and chasing completion certificates and invoices• Programming operatives' workloads and booking appointments with customers• Providing and maintaining records, including invoicing. Analyse and provide reports on contractor and consultant use and KPIs• Building successful working relationships with contractors and across #teammhs• Helping to prepare paperwork for court appearances

Lordswood

• Manage, maintain and improve the Integrated Management System (IMS)• Manage and maintain the Company’s ISO9001, ISO14001 and OHSAS 18001 accreditations• Plan and carry out periodic internal audits of the IMS, identifying corrective actions and improvements, reviewing agreed actions to ensure closure.• Undertake regular site inspections to ensure compliance with the registered systems, Environmental and Health & Safety standards and legislation.• Manage and update other Company accreditations – Altius, AIS, EXOR, CHAS Constructionline and Safecontractor.• Provide quality and environmental input into pre-qualification questionnaires and tender documentation.• Host annual surveillance audits by Bureau Veritas and re-certification audit every 3 years.• Accountable for findings on audits, whether it be quality, environmental or health and safety. • Carrying out investigation, corrective action, record management, corporate reporting, Management reviews at different levels;• Delivering technical advice to clients and attending design team meetings in relation to BREEAM / WELL projects.• Delivering technical advice to clients and attending design team meetings in relation to SKA projects.• Assist with Considerate Constructors Schemes and BREEAM/SKA requirements on active jobs and consult at tender stage on potential jobs.• Provide assistance to sites in regards to Health & Safety / Environmental issues, SWMPs and all BREEAM/ Sustainability requirements.• Maintain and update the approved Sub-Contract database.• Implement and review Sub-Contractor Performance Records.• Undertake Quality and Environmental sections of Induction process.

Kings Hill

Working within pre agreed service level agreements• Providing service to customers, stake holders and businesses• Being responsible for carrying out relevant and designated tasks that comprise of handling requests under the Consumer Credit Act 1974 Sections 77, 78, 79 (CCA) and the General Data Protection Regulation (GDPR) such as Subject Access Requests (SAR), Right to Process and Right to Erasure whilst ensuring they are within their regulated timescales and that they do not breach regulation

Kings Hill

• Handling large volumes of correspondence via post and email• Handling of inbound calls relating to deceased and insolvent customers, alongside customers in prison• Working within pre agreed service level agreements

Kings Hill

• Dealing with vulnerable customers• Understanding customers vulnerability and adapting to their needs• Fast paced inbound and outbound calls• Working within pre agreed service level agreements

Kings Hill

• Frontline customer contact• Agreeing suitable customer solutions• Dealing with customer queries• Ensuring individual and team focus on commercial outputs

• Taking incoming calls from 120 branches allocated in different areas over the South East• Using Microsoft Excel• Training new employees• Booking appointments i.e. valuations, viewings and mortgage appointments• Generating new business• Multitasking whilst on the phone by taking information and booking appointments in busy periods• Meeting targets• Managing accounts• Managing databases• Making outbound calls• Promoting marketing initiatives• Managing the team when needed

Medway City Estate

• Meeting targets• Managing accounts• Managing databases• Making outbound calls• Promoting marketing initiatives• Generating new business• Calling prospective clients• Speaking to a different range of customers• Booking appointments i.e. valuations, viewings and mortgage appointments