• Responsible for the technical sales of trenchless rehabilitation and water management products to commercial, industrial, and municipal clients.• Resolves customer concerns while promoting all aspects of customer service including delivering valuable product information, taking feedback, and following up with sales inquiries.• Provides technical sales support and on-site product training, traveling demonstrations, and in office customer support on technical issues to ensure customer satisfaction.• Performs sales phone calls as well as spends time visiting customers in the field with the purpose of developing and maintaining account relationships.• Identify and communicate relevant business development opportunities, pricing strategies, and incentive programs. • Continues duties as Inside Sales Information Manager

• Provides support to Sales Managers and Representatives by following up on quotes, generating lists and contact information of prospective leads, and maintaining account relations• Collaborates with Marketing to develop lead generation and revenue opportunities and identify any possible prospects when responding to inquiries for product information • Generates monthly statements of liability accounts that have outstanding debit balances and checks the transactions of each account to ensure that they are posted and that the supporting documentation is accurate for the purpose of Account Reconciliation • Assist in Strategic Planning by analyzing the strengths, weaknesses, opportunities, and threats to the company in order to define business goals• Organizes a written presentation to the Board of Directors outlining measurable action plans to achieve business goals determined collaboratively with other departments • Participate in ongoing internal and external continuing education activities • Resolves customer issues and complains regarding sales and services, while promoting all aspects of exceptional customer service

• Liaised with home and community care service providers in order to meet client needs and provide a high standard of customer service • Prioritized daily tasks in order to coordinate all requests for care and handled and documented client concerns and complaints in a timely manner • Participated in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System and contributed in client satisfaction initiatives • Handle and document prospective client inquiries regarding requests for care and services and maintain confidentiality of client and corporate information• Assessed client service needs and scheduled staff for services while ensuring an appropriate match between the client’s needs and the caregiver’s qualifications, skills, and abilities

• Assisted the planning and coordination of train movements by following daily train schedules and staying informed of current traffic priorities to minimize delays• Ensured the safe, orderly, and punctual movement of trains by adhering the Canadian Rail Operating Rules and other safety standards required to operate in the Union Station Rail Corridor • Corresponded with and clarified actions with a qualified Train Movement Director to ensure accuracy in movements throughout training program while learning in real time

• Improved work activities and administrative processes by remodeling record keeping procedures • Developed and maintained records projecting weekly scheduling and total hours of work summaries for budgetary and forecasting purposes• Liaison between Flagging Department and GO Transit to ensure coordination of resources and prompt correction of discrepancies resulting in more organized communication practices• Created and revised weekly departmental schedules by populating scope of work details to department supervisors as to avoid delay of work start times• Input data to the Payroll system including overtime worked, employee attendance, and division of labor through for Accounts Receivable purposes

• Handled customer inquiries regarding invoice discrepancies or shipping errors in a timely manner while providing solutions to correct the situation• Completed data entry and maintained accurate customer file documentation• Updated warehouse data including inventory counts and price listings in order to provide quick and accurate retrieval of product information for purchasing inquiries • Handled customer purchase forms and input requested information into an internal information system to assist in the accurate and prompt shipment of products\• Responded in a timely manner to incoming requests for order entry, technical assistance, and product selection