Oversee and manage local and overseas partnerships to support the school’s strategic objectives via school programmesOversee the implementation and review (with inputs from staff, students, local and overseas partners, and relevant stakeholders) of department’s partnership framework, work plan, process flow and key projectsPlan, coordinate and manage Student Exchange Programmes (SEP) for students, including recruiting and selecting students, and preparing for outbound trips and hosting inbound visitsOversee and assist the various departments in logistics arrangements of non-SEP outbound trips such as academic visits to CERN, XLAB, overseas high schools’ science fairs, competitions, staff recce trips etc.Monitor and manage the budget and expenditure of the department and all student-related overseas tripsManage small scale and ad-hoc activities concerning local and overseas partners such as planning and coordinating local learning journeys for students, hosting ad-hoc visits by overseas visitors etc.Organising and hosting of staff welfare events and activities, co-leading the Staff Welfare Committee in 2021 as Vice ChairpersonSupport the school in various events in terms of planning, coordinating and leading small-group committees to ensure the success of eventsSourcing and purchasing of corporate gifts for partners and guests

Oversaw the smooth running of the IPLC lounge, leading team in its various responsibilitiesProvide medical concierge services for international patientsCoordinated international patients’ hospital admissions, registrations and appointments for outpatients visitsLiaised with various departments, clinics, medical teams, patients and their families to ensure timely facilitation of patients’ medical care, updates and understanding of patients’ conditionsArranged accommodation and transport for patient and accompanying person(s), attended to patient's travel needs e.g. entry visa applications and extensions in providing a lasting impression of a welcomed stay in SingaporeChaperone CIP/VIP patients (e.g. ministers and their families from foreign countries)Visited foreign patients in wards to provide a personal touch and introduce IPLC services to themPlanned and implemented various improvements to the workflow of the lounge e.g. queue systemManned a duty 24-hour hotline on weekly rotation basis to answer all queries directed to the main IPLC hotline

Ensured passengers' safety and security throughout the flight between destinations professionallyAttended to passengers’ needs and comfort on flight patiently and diligentlyDealt with difficult passengers and tricky situations politely but firmlyPositive feedback given by senior crew for positive attitude and memorable service rendered to passengersQuick to build good rapport with fellow crew, communicating effectively and working as a team