Kate Thelwell Email and Phone Number
Kate Thelwell work email
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Kate Thelwell personal email
Kate Thelwell phone numbers
As a current Customer Success Manager, I have an exceptional standard of communication, I have excelled in creating strong relationships with my clients and I am an advocate for going above and beyond within the services we provide. I am fascinated by software and have enjoyed working in a people role of a software company for nearly 4 years. I am intrigued to learn more about this growing industry so I am currently taking part in online courses in software development.
Designmynight
View- Website:
- designmynight.com
- Employees:
- 46
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Customer Experience LeadDesignmynight Apr 2024 - Present
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Tonic Senior Customer Success ManagerDesignmynight Jan 2022 - May 2024London, England, United Kingdom
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Tonic Customer Success ExecutiveDesignmynight Aug 2018 - Jan 2022London, United KingdomResponsible for client care for DesignMyNight's event ticketing platform, Tonic (www.tonicticketing.com). • Training and onboarding new clients to learn the software • Managing new business leads and coordinating with the sales team• Helping to assist with event page set up to support key clients and how to maximise using the software to ensure successful sales • Customer support - answering day-to-day issues and questions by phone and email • Product development - Ensure the correct functioning of the platform by raising bugs and suggesting improvements to help both clients and account management.
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Event CoordinatorCarden Park Hotel - Cheshire'S Country Estate Apr 2017 - May 2018Chester, United Kingdom• Coordinating all details for events by producing a function sheet that reflects customers’ requirements and being accountable for exceeding expectations by delivering outstanding customer service • Successfully organising weddings, banquets, meetings, conferences and sporting events of up to 250 delegates/guests by ensuring accurate event information is displayed on function sheets to the hotel having collated all event information from organisers. • Ensuring event details are correctly passed on to the Event Management team during a hand over, including all timings, room layouts, numbers attending, accommodation, transport, food and beverage and finance. • Maximising sales through upselling by having a high standard of knowledge of hotel products and services and rebooking of events due to the success of previously coordinated events • Experience of using Delphi and Opera -
Sales Appointment Setter (Temporary Role)Ray White Sep 2016 - Dec 2016Sydney, Australia• Appointment setting for the Sales team of Australia’s largest real estate group • Recognising lead opportunities for potential sales to help the Sales team meet their targets• Made in excess of 80 telephone calls a day to gain personal targets of 15 appointments -
Reservations Coordinator (Temporary Role)Missy French Feb 2016 - Aug 2016Sydney, Australia• Solely managing all phone and email enquiries for reservations and private dining events • Coordinating the reservations with restaurant management by creating specific seating plans on Open Table/ ResPak and liaising with the kitchen for dietary requirements and menus• Supporting clients of private events and product launches by assisting with show rounds of the venue, food and beverage requests and finance information. • General restaurant and kitchen administration, updating menus on the website and stock taking • Attention to detail and multi tasking was crucial during the restaurants busiest dining periods to successfully combine all reservations from several booking systems
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Event CoordinatorCarden Park Hotel - Cheshire'S Country Estate Sep 2014 - Dec 2015Chester, United Kingdom• Coordinating all details for events that include Weddings, Conferences, Meetings, Banqueting and Sporting events
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Events AssistantSeed Staff (Seed Event Solutions Ltd) Jun 2011 - Mar 2015Worldwide• Working with the steward and security teams at events including Beach Break Live, Relentless Boardmasters Festival, Creamfields, the Queens Diamond Jubilee and the Tour de France• Décor Assistant at Beach Break Live • Venue Manager at Horizon Festival in Bulgaria -
Management InternFrenchman'S Creek Beach And Country Club Oct 2012 - Sep 2013West Palm Beach, Florida Area• Management training within various departments including four food and beverage outlets, fitness and leisure facilities, front desk and office environments• Developed my supervision skills, creative thinking and hospitality knowledge• Took responsibility for offering a high quality first class service by working at one of the most esteemed Country Clubs in South Florida• Rewarded with Most Composed Team Member for my recognition of remaining calm during demanding hospitality moments
Kate Thelwell Skills
Kate Thelwell Education Details
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Bishop Heber High School
Frequently Asked Questions about Kate Thelwell
What company does Kate Thelwell work for?
Kate Thelwell works for Designmynight
What is Kate Thelwell's role at the current company?
Kate Thelwell's current role is Customer Experience Lead at DesignMyNight.
What is Kate Thelwell's email address?
Kate Thelwell's email address is ka****@****ght.com
What is Kate Thelwell's direct phone number?
Kate Thelwell's direct phone number is +4475347*****
What schools did Kate Thelwell attend?
Kate Thelwell attended University Of Gloucestershire, Bishop Heber High School.
What are some of Kate Thelwell's interests?
Kate Thelwell has interest in Fitness.
What skills is Kate Thelwell known for?
Kate Thelwell has skills like Microsoft Office, Microsoft Excel, Powerpoint, Microsoft Word, Customer Service, Research, Social Media, Public Speaking, Teamwork, Windows, English, Event Management.
Who are Kate Thelwell's colleagues?
Kate Thelwell's colleagues are Alexander Bates, Hakim Mohamed, Josie May, Tia La Force, Joe Robertshaw, Charlie Westaway, Peaches F..
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Kate Thelwell
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Kate Thelwell
United Kingdom
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