• Key member of a small and busy team, dealing internal meetings and external private functions and the sales & events across Danieli Group's portfolio of leisure businesses: STACK, The Muddler and YOLO• Efficient daily use of Design My Night, Tonic and Soda using Access system• Regular forecasting reports that provide an in-depth analysis of bookings, cost per head and predicted spend• Dealing with a vast range of clientele / stakeholders and bookings: special occasions, birthdays, corporate events and full venue hire• Driving revenue into multiple businesses• Balance meeting sales targets with providing a best-in-class customer experience• Building strong B2C and B2B relationships• Maintain a high level of product knowledge so I can confidently discuss & make recommendations based upon venue infrastructure• Support Marketing & Social Media team with: communications, responding to customer social media comments and queries across all social media channels• Efficient use of social scheduling, reporting and analytical tools to measure engagement and impact

Retail Sales Assistant and part time Buyers Admin Assistant• Part of the launch of the Group wide launch of IMS using AX, this involved the transition of manual stock management to an automated inventory management system• Valuable knowledge in brands• Merchandising• Looking after and reporting stock levels• Customer service skills, essential as dealing with members of the public on a daily basis• Running the team in higher managements absence• Work to pre-determined targets as set by the business, maximising all opportunities to achieve these• Identifying opportunities to increase sales, analysing KPIs and maximising stock potential – learning team members on values, product and sales techniques

• Staff Management & training• General running of the store in the managers absence• Banking and cashing up weekly takings• Customer and people management, dealing with complaints• Sales and stock management • Sales Targets and weekly figures • Merchandising the store