I typically work with the Boards and leadership teams of consumer service businesses to tackle growth related challenges by helping them understand what their customers really value and developing cost effective strategies to deliver this. For example, I’ve helped reduce customer churn, increase customer acquisition and reduce operational costs while improving customer satisfaction.I’m multi-lingual and specialise in Nordic languages. I speak fluent Danish, good Icelandic and Norwegian, as well as some Finnish and I understand Swedish. In addition, I speak good French and some Spanish and German. Collaborating across different cultures fascinates me.The companies I work with may have lost track of what they exist to do and lack a clear sense of purpose.They may be struggling to connect with what their customers value most and how to keep up with rapidly changing expectations.They may feel their customer service isn’t where it needs to be.They may not be getting the results they want from internal change programmes they’ve implemented.They may be facing cost challenges and wondering how to save money and protect the customer experience at the same time.I’ve held senior positions at British Airways and Simplyhealth, driving customer-led thinking across the organisation and up to Board level and solving problems like these and more to grow revenue and reduce cost, and now I'm working with SES Water. I've managed budgets of up to £450m p.a. and teams of over 400 across multiple countries and sites. I’ve learned from experience that thriving businesses combine heart and head, and that when we share a common sense of purpose we can achieve so much more. I want to work with organisations that believe this too.I love having the opportunity to meet new people and swapping ideas so if you'd like a conversation, let's talk!