Managed key accounts for 15 enterprise companies, providing exceptional support and driving positive business outcomes.Achieved a 30% revenue growth by proactively upselling and cross-selling to existing customers, showcasing the value of our offerings.Negotiated agreement renewals, resulting in a contract renewal rate of 90%.Maintained Salesforce CRM records.Engaged in financial reconciliation and payment control, ensuring smooth financial transactions and timely payments. Conducted 40 meetings with current and potential customers during industry conferences and exhibitions ( ICE London, SBS Barcelona) tmentally;Engaged in financial reconciliation, controlling payments;Conducted 40 meetings with current and potential customers during industry conferences and exhibitions:

Provided consultation and onboarding services to 11 enterprise accounts.Established strong and lasting relationships with assigned customers.Increased client retention rate by 15% through proactive problem-solving.Collaborated with Product Owners and the development team on 25 integrations.Actively engaged customers in exploring new products.Prepared monthly reports and newsletters for stakeholders.Worked with PO and development team on new features/integrations (facilitated 25 integrations);Engaged customers in new products; Prepared monthly reports and newsletters;

Analysed clients' goals and workflows to develop customised solutions.Delivered more than 200 product demos, showcasing key features and benefits.Managed the entire sales cycle with a 25% conversion rate. Facilitated 50 onboarding training sessions and ensured optimal product utilization. Identified and pursued new business opportunities by engaging key clients and promoting products and services.Facilitated 50 onboarding training;Identifying new business leads and contacting prospective key clients to promote products and services;Leveraging various sales automation tools ( Hubspot, SalesNavigator, Reply);

Built and maintained a pipeline of 100+ qualified leads, resulting in a 30% increase in sales opportunities.Developed and executed strategic email campaigns.Utilized CRM software to track and manage leads.Achieved 150% of quarterly sales targets consistently. Qualifying potential leads

Accompanying tourists on transfers Providing direct customer service Offering additional tours and products for up sales Organizing and leading group excursions (up to 70 people)

Working with Galileo (Apollo) GDS Identifying potential leads and customers’ needs Cold calling on requests Selling flight tickets Building long-term relations with customers

Dealing with bookings Manage customers’ complains Completing check-in and check- out procedures for guests

Maintain external procedures within the department Sell International exchange programs Organize and run events, presentation, classes during outbound internships in Serbia and Turkey Participating in the Organizational Committee of European Congress for 300 attendees from 25 countries