It Manager
Current• Work to identify opportunities to better align our area with business strategies• Provide input and feedback on cost recovery (if any), budget, and investment priorities• Identify if implemented services, products, and solutions are consistent with the business architecture• Collaborate with IT and business leaders to drive product strategy through the definition of customer and market needs• Enable the leveraging of data to drive product results through application of technology and analytics• Provide budget details to Directors, AVPs, and VPs for review and incorporation• Provide input to Directors and AVPs to forecast new skill requirements based on emerging technologies• Execute communication, process, and educational plans for mitigating the disruption of change• Hold teams accountable for delivering results in alignment with department and business strategy. Coach team members on a continuous basis, document performance evaluations, and perform management duties of staff• Work with the teams to resolve operational issues; proactively monitor and troubleshoot system outages, internal server issues, and perform root cause analysis of ongoing problems