- Provide knowledge, resources, tools at the right place at the right time for sales field and management teams- Collaborate with internal and external teams to plan and execute National Sales Meetings- Design and implement learning for sales force- Serve as the business lead on internal application development projects; develop and execute plan for deployment and measurement- Assess knowledge gaps and develop training and post training environment alignment- Implement Coaching program across the business- Coach managers to drive sales within their teams

BrightEdge, the global leader in enterprise organic search and content performance, empowers marketers to transform online content into business results such as traffic, conversions and revenue. The BrightEdge S3 platform is powered by a sophisticated deep learning engine and is the only company capable of web-wide, real-time measurement of content engagement across all digital channels, including search, social, and mobile. BrightEdge’s 1,500+ customers include global brands such as 3M, Microsoft and Nike, as well as 57 of the Fortune 100. The company has eight offices worldwide and is headquartered in Foster City, California.• Responsible for Customer Success Manager Enablement Function• Lead strategy, execution, and management of enablement programs for the CSM enablement strategy. • Work collaboratively with the Executive Leadership, Business Unit and Managerial Leadership, Product Development and Designers, Go-to-Market and other stakeholder teams to develop enablement programs for the organization• Manage project plan for multiple velocity motions• Establish and report KPIs for enablement programs to track and measure time to productivity, effectiveness and all key metrics (ROI, Results, Behavior Learning, Satisfaction). • Ensures that training materials and programs are current, accurate, and effective• Ensures all onboarding curriculum and development map to KPIs• Perform needs analysis and make recommendations on ways to move the business forward at scale• Own the annual SKO content development and project plan for CSM• Conduct individual and personalized coaching and needs assessments to ramp CSMs to full productivity• Own complete analysis of onboarding curriculum, program and resources with the goal to scale and identify gaps; create enablement programs to fill gaps

BrightEdge, the global leader in enterprise organic search and content performance, empowers marketers to transform online content into business results such as traffic, conversions and revenue. The BrightEdge S3 platform is powered by a sophisticated deep learning engine and is the only company capable of web-wide, real-time measurement of content engagement across all digital channels, including search, social, and mobile. BrightEdge’s 1,500+ customers include global brands such as 3M, Microsoft and Nike, as well as 57 of the Fortune 100. The company has eight offices worldwide and is headquartered in Foster City, California.• Responsible for Customer Success Manager Enablement Function• Lead strategy, execution, and management of enablement programs for the CSM enablement strategy. • Work collaboratively with the Executive Leadership, Business Unit and Managerial Leadership, Product Development and Designers, Go-to-Market and other stakeholder teams to develop enablement programs for the organization• Manage project plan for multiple velocity motions• Establish and report KPIs for enablement programs to track and measure time to productivity, effectiveness and all key metrics (ROI, Results, Behavior Learning, Satisfaction). • Ensures that training materials and programs are current, accurate, and effective• Ensures all onboarding curriculum and development map to KPIs• Perform needs analysis and make recommendations on ways to move the business forward at scale• Own the annual SKO content development and project plan for CSM• Conduct individual and personalized coaching and needs assessments to ramp CSMs to full productivity• Own complete analysis of onboarding curriculum, program and resources with the goal to scale and identify gaps; create enablement programs to fill gaps

• Maintain or increase recruitment registration 2-5%, decreased withdraw rate 15%, increased eligibility by 10%• Introduced fraternity rush data tracking, identified gaps and disseminated to market• Identify new areas for Greek population increase resulting in Latina Sorority Interest Group• Develop Greek-wide recruitment strategy in order to reach chapter quotas• Research and understand environment and tailor recruitment/ retention strategies to target audiences’ unique needs• Manage relationship with 300+ applicants for sorority recruitment over five months, made decisions in volatility• Coach roster of student leaders to build emotional intelligence, active listening and professionalism• Initiate new projects, methods for teaching, and evolve traditional programs to be more relevant• Collaborate and maintain relationships with campus departments, alumni, National Headquarters staff, support staff and volunteers, parents and community stakeholders and decision makers across functions• Serve on Division of Student Life Diversity, Equity and Inclusion Committee; create and lead educational programs• Facilitate StrenthsFinder presentations and activities for faculty, staff and students• Manage $150,000 budget, expense reconciliation, compliance and audit processes• Facilitate and coordinate training and educational programs and activities for audiences sizes 1-300+• Responsible for all marketing initiatives for Greek Life Office including web, print, social and graphic design

• Created professional development plan philosophy and template and led monthly activities for 16 team members• Taught and influenced implementation of recruiting congruent to culture, organizational and member development, financial planning, alumni engagement, accountability, housing, leadership and operations• Crisis response for 250 residents; facilitate individual and organizational University policy violation meetings• Wrote educational curriculum and logistics for the Greek community (1,200 members)• Advised on compliance via Community Standards Board, Administrative Resolutions, Hearing & Appeal Boards• Initiated and implemented Annual Assessment Plan, including writing and measuring outcomes• Evaluated the bi-annual Report, benchmarked peer institutions, and increased relevancy of and meaning from data• Co-directed campus-wide leadership ceremony with 1,000 attendees including university President and Deans

•Advisor to IFC, National Pan-Hellenic (NPHC) and PHC Councils: Initiated implementation and registration for IFC recruitment•Co-lead Alternative Spring Break Service Trip participant selection, logistics and host site activity operations for 45 students•Created assessments for programs and services evaluating learning outcomes; analyzed and shared results in Annual Report•Conceptualized marketing for print, web and social media•Planned and executed Songfest philanthropy event with over 1,000 attendees and $8,000 through advising student committee

•Manage lead development via social media and e-mail campaigns, trade shows•Led web redesign including visual and content, SEO and supervised graphic designer for web and print marketing