Kate Woolford Email and Phone Number

Provide onsite training for operational colleaguesInduct new starters into the organisationFacilitate system testing before hand overCommission units to full specAuditing administrative materials prior to handoverReport on ‘areas of improvement’ and consolidate risks to ensure lessons learntSupport operational colleagues throughout an 18 month periodUndertake health and safety checks with the location managerProvide excellent customer service Strong understanding of mixed tenure and rented propertiesCommunicating with external / internal stake holdersLiaising with external agencies to facilitate appropriate Short Term Tenancy Agreements

Reached below-average void days and 1% arrears and maintained over a period of 5.5 years Signing new customers to rented tenancies and helping to sustain that tenancyPart of the wider community as a Local Community Leadership Team Representative - quarterly meetings to discuss local objectivesDealing with complex ASB issuesConsistent accolade from Anchor colleagues across departments with regards to Record-Keeping, Health and Safety, Coaching Skills etc.Health and safety checks / audits

Set-up the Admin DepartmentDeveloped processes and procedures for:HR FilesCustomer Files and Personal MoniesRecruitment and Managment of Reception Team and Rota, holidays etcReception Cover - including show rounds at weekends, resulting in move-insSet up of various systems including the restaurant for external visitorsAssisted General Manager with day to day reportsIntegral in dry-runs, open days, events and local networking