Key Achievements• Expanded an existing fundraising event by doubling participant numbers and gross income, over three years.• Project-managed an event from concept, implemented and successfully reached targeted budgets.• Secured exclusivity venue hire and event activity, which included negotiations and drawing up contracts.• Supported first ever stair climb event in the U.K, held at Twickenham Stadium.• Collaborated closely with Marketing teams to create content and communication plans for social media and marketing emails.• Secured charity/corporate partners for projects and mass participation events, such as voluntary work and sponsored events.• Led and managed teams of staff and volunteers at events and within the office workplace.• Directed and mentored volunteers and staff pre-event, during event, post-event and those based at within the office workplace.• Devised event research, evaluation & development projects, to ensure all events/activities were achieving their potential and were most cost effective and financially rewarding.• Successfully managed content and communications plans for customer/supporter stewardship journeys.

• Experienced representative for organisations at private and public events, such as attending exhibitions and public speaking.• Consistently maintained positive communication and maximised income by account managing key customers and supporters.• Experienced in organising postal correspondence, including letters, information pack, receipts and invoices.• Solved problems and found solutions for customers/supporters over the phone, email and face-to-face.• Ensured customers, supporters, volunteers and supporting organisations were the heart of an organisation’s services and activities.• Maintained accurate and effective administration systems, both paper and electronic.• Processed incoming and outgoing post and payments/donations, to ensure no delays to the organisation and customer/supporter.• Undertook research and organisation best practices to ensure all fundraising activities achieved their potential.• Monitored monthly income accuracy and contributed content to monthly achievement and activity reports.

• Informed customers with flight information.• Ensured close attention to detail to onboard service to ensure airline’s premium reputation was upheld.• Maintained high standards of safety and security by ensuring knowledge of airline protocol was up to date, with continuous improvement.• Used inventive and adaptable problem solving within the company framework. • Respected cultural and religious differences on every flight and treating everyone as an individual during their journey, irrespective of class of travel, age or special needs of the person in question.

• Maintained accurate and effective administration systems, both paper and electronic.• Nominated first point of contact for all fundraising enquiries by telephone, email or letter, ensuring excellent customer care.• Collated and issued information relating to enquiries from WSB supporters, the media, corporate organisations and the general public. • Controlled office supplies and printed marketing collateral, by keeping within budget and liaising with management and wider teams on stock requirements.