- Successfully collaborated with cross functional teams to manage finance deliverables, classified documents, and processed payments - Delivered a premium customer experience to residents by responding to public inquiries, and assisted clients in the completion of applications- Supported finance and council meetings by preparing documentation, and assisted in the organization of council meetings

- Facilitated the summer reading program across multiple branches and exceeded enrolment targets- Developed marketing strategies to attract new readers to the program- Proactively identified opportunities grow membership, and created innovative supplementary programs to increase engagement- Performed administrative duties and supported residents in the use of technology

- Promoted merchandise by creating appealing displays for high margin products- Delivered a premium customer experience to Gold Members by building rapport and proactive customer service- accurately handled cash and credit card transactions