Kate Korshunov Email & Phone Number

• Providing technical support to end-users on software-related issues.• Troubleshooting and issue resolution.• Using SQL to identify problems, reading VIEW, and writing queries.

Tel Aviv

Providing technical support for 35,000 computers, including control of each station via remote control, remote assistance, and proxy management. Offering customer support for system operations across Windows 2000, Windows XP, and Windows 7, as well as working with servers like Windows Server 2003 and Windows Server 2008. Responsibilities encompass system installations and configurations, defining network printers, managing network environments, and troubleshooting office… Show more Providing technical support for 35,000 computers, including control of each station via remote control, remote assistance, and proxy management. Offering customer support for system operations across Windows 2000, Windows XP, and Windows 7, as well as working with servers like Windows Server 2003 and Windows Server 2008. Responsibilities encompass system installations and configurations, defining network printers, managing network environments, and troubleshooting office applications.Establishing and managing user accounts in Active Directory (AD) and Identity Management (IDM), including creating user accounts, granting authorizations, setting up mailboxes, and transferring users and their mailboxes. Providing customer support for Citrix environments and coordinating with organizational staff, such as system, communication, data protection, and integration teams. Performing integrity checks on communication components.Familiar with Exchange Servers 2003 and 2010, proxy management, and the Jetro system. Show less