Kathryn (Kate) Abraham Email & Phone Number

Kathryn (Kate) Abraham is a Instructional Designer/Trainer - Metro Transit Material Management at Metropolitan Council of the Twin Cities. Colleagues describe them as "Kate was a solid trainer while we were both at CWT (2014-2020). She led countless presentations on the booking ecosystem for new customers, including the online booking tool of the customer's choice. She was a great partner in preparing for these webinars. Her slides and script were clear and engaging. She stayed upbeat through every presentation and Q&A. I'd love to work with Kate again!" and "Kate is excellent at collaboration and problem solving. We worked together often, but particularly key for me was to recently design and implement how our solutions would have the most value for the client. This means she rapidly became the SME not just for the software we're integrating, but the tailored needs of the client. I'm impressed with her work to remain personally engaged and leveraging the new features that software companies develop which may be especially useful for one client over another. Kate absolutely elevated the level of service I provided to clients in my current & former role here. Not only through this kind of dynamic solution integration and insight I describe, or even the core function of training staff & clients across a dozen blended solutions, but also evangelizing for & implementing clear and consistent documentation and sometimes critically helping to bridge internal gaps of knowledge. Thereby, creating breathing room for senior staff to design and develop rather than be under quite so much pressure to answer questions. She will absolutely be an excellent asset in her next role."