Katie Allison Email & Phone Number

Columbus, Ohio, United States

Remote

(Impacted by company restructure) I restructured how we conducted and approached client; onboarding, success, support and experience. Launched client facing knowledge-base.

United States

(Impacted by mass lay-offs)Removing roadblocks and creating efficient processes across the EV Charging division by taking a holistic approach, in addition to process engineering and strategic business operations planning.Teams of focus: New Construction, Inside Sales, and Marketing for the EV Charging Division

United States

Supporting sales team growth and efficiencies and sales process engineering Assisting New Construction, Inside Sales, and Marketing efforts across the EV Charging Vertical

Cincinnati, Ohio, United States

(Impacted by company loss of seires B funding) Built out outbound sales strategy and business materials // Conducted Salesforce audits // Cold Calling

Remote

Support and anticipate needs of AVP of SA & US Retail, CVP’s and team members. Work closely with Leadership teams and HR to drive employee engagement. Oversee the coordination and execution of calendar needs, travel and expenses of AVP. Manage day-to-day operational aspects of engagement projects. Continue to manage vendor/event billing start to finish. As well as, but not limited to manage fleet cars for the tri-state, manage event planning and execution.• Appointed to Total US Sales Engagement Task Force• Appointed to Strategic Accounts & US Retail Engagement Task Force• Appointed to the Kroger Sales Team Belonging Task Force• Asist with planning of office renovation projects

Cincinnati, Oh

Columbus, Ohio Area

Develop relationships for purpose of increasing sales and developing new business while managing Columbus market. Prospect for new accounts via cold calls and networking; follow up on leads. Contact existing customers to service accounts and ensure satisfaction. Analyze industry trends to identify emerging markets and develop market penetration plans. Communicate with winemakers and owners to better understand and market products. Conduct staff and owner trainings designed to bring in new product. Generate and submit daily sales sheets and weekly sales reports. Create tasting notes for daily presentations.*Accomplishments include earning two incentive trips within my first year of employment. The 1st was to Italy for territory growth and the 2nd was to Argentina for securing large bulk order. On both trips I was able to spend time with Winery owners and winemakers. Where I learned, in depth about the process of making wine durring harvest season as well as the business of wine.

Columbus, Ohio

Greeted customers and improved customer engagement with merchandise by answering questions and providing optimal customer service. Demonstrated product features, answered questions, and recommended products to match budget and taste. Cross-sold and upsold products as appropriate.

Engaged and assisted customers with goal of establishing highest standard of customer service. Optimized customer retention by expediting resolution and de-escalation of customer issues. Upsold customers on products and services. Prepared handwritten notes for customers whose pets had passed on and sent treats to customers with pets celebrating birthdays. Answered email, instant messaging contacts, and phone calls using Zendesk.

Dublin, Ohio

Provided leadership support to manager. Ensured store readiness for opening, opened / closed store, and made bank trips. Ensured performance of cleaning and maintenance around store. Assisted customers in selecting and purchasing bridal gowns and accessories. Described dresses, offered recommendations based upon body type, and communicated information on dress designers. Made arrangements for alterations. Assisted customer with fitting sessions during dress pickup. Processed transactions and ran daily sales reports for management. Communicated with warehouse in China to ensure proper handling and timeliness of special orders.Delivered Results:* Consistently ranked #1 or #2 in sales in store with 75.2% close rate, often generating additional 20% to 135% in revenue from upsell efforts.* Regularly recognized by store manager and district manager for generating numerous positive customer reviews on Google and social media feedback platforms.* Demonstrated commitment to customer service by teaming with store manager to prepare and ship over 400 boxes over 15-hour period following overnight store closure after ownership’s chapter 7 filing, despite not receiving compensation for efforts – the only store in the country to do so.

Ann Arbor

Gained time management skills as a full time student and athlete Improved teamwork and communication skillsReinforced discipline and strong work ethic to meet personal and team goals Welcomed constructive feedback and opportunities to coached. Developed problem solving skills in high stress situations Coached by a number of nationally and globally recognized coaches resulting in extreme self-awareness, mental toughness, and perseverance.

Bachelor Of Arts (Ba)

Cultural Studies