Kate Arthur Email & Phone Number

Spokane, Washington, United States

Coordinates the practice for interventional pain management clinic at an ambulatory surgical center. Acts as a primary point of contact for patients, insurances, and providers Dr. Ryan Burklund, Dr. Timothy Powers and Dr. Patrick Soto. Answers patient calls and provides excellent customer service. Coordinates appointments with staff and provider's schedules. Verifies insurance eligibility, authorization and benefits. Manages incoming new patient referrals by scheduling patients and ensures all insurance referrals and authorizations are in place prior to appointment. Completes patient registration at the time of scheduling meeting all MIP requirements. Completes non-surgical documents such as FMLA, workers compensation and disability forms, processes/routes all provider mail in a timely manner.

Spokane, Washington, United States

Coordinates the practice for orthopedic team as the primary point of contact for patients, insurances, and providers Dr. Soren Olson and Jennifer Hall, ARNP. Answers patient calls and provides excellent customer service. Coordinates appointments with staff and provider's schedules. Verifies insurance eligibility, authorization and on occasion, benefits. Manages incoming new patient referrals by scheduling patients and ensures all insurance referrals and authorizations are in place prior to appointment. Completes patient registration at the time of scheduling meeting all MIP requirements. Completes non-surgical documents such as FMLA, workers compensation and disability forms, processes/routes all provider mail in a timely manner.

Coordinates and schedules surgeries, pre- and post-surgical appointments for Dr. Soren Olson's team. Completes any other requirements as requested by the physicians and clinical staff. Maintains strictest patient confidentiality and provides excellent customer service to patients and team members. Returns calls not answered live within the same business day. Obtains surgical insurance authorizations and documents in chart prior to surgery. Alerts patients of surgical co-pay policy. Completes all surgical documents for workers compensation and disability claims. Provides accurate, timely, and responsive information to patients, physicians, and staff both within the clinic and at outside facilities. Routes all paperwork as needed to meet physician, surgical center and hospital requirements.

Spokane, Washington, United States

Wide range of responsibilities for a 50-bed Skilled Nursing facility. First point of contact for incoming calls and visitors to the unit. Managed appointment schedules and transportation arrangements. Completed discharge assessments and various discharge process tasks with external providers and agencies. Prepared provider visit lists per regulatory requirements. In addition to regular job duties, performed a wide variety of additional tasks including the following: Maintained Medical Records per CMS guidelines including health record and census maintenance, data entry, chart building and thinning, processing physician’s orders and admission orders. Coordinated admissions into facility from initial referral inquiry to successful admission. Reviewed hospital records for potential facility admissions, submit for insurance authorization, transport patients from hospital to facility. Performed staff and resident COVID-19 testing. Assisted with Social Services tasks including assessments and discharge planning. Planned, organized, and provided Life Enrichment duties. Performed as the musical guest for special occasions.

Spokane, Washington, United States

6+ years as one of two schedulers managing home health branch staffing with over 40 field clinicians. Managed clinical schedules and coordinated field visits across 7 different disciplines while navigating regulations regarding insurance authorization limits, physician orders and specialty program coding. Supported supervisors and management team with problem-solving skills, effective teamwork, and respect for deadlines while providing administrative and organizational talents. Scheduled clinical appointments and maintained and updated appointment calendars for staff. Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies. Investigated and directed patient inquiries or complaints to appropriate medical staff members and followed up to ensure satisfactory resolution.

Spokane Valley, Washington, United States

Worked as the front desk receptionist and first point of contact for incoming calls and visitors. Performed various clerical and administrative functions and helped with special projects as needed. Faxed and filed confidential medical records, routed incoming communications and provided general customer service to patients, physician offices, insurance companies, clinicians and the public. Collected, sorted and distributed correspondence including coordinating pickups for package carriers, mail and license renewal paperwork. Helped schedule branch-wide meetings and updated staff calendars. Explained company mission and organization to callers and directed internal and external inquiries. Maintained appearance of office lobby and entry to provide clean and welcoming arrival space. Provided basic office support to all administrative and clinical team members. Promoted following year due to performance.