Kate Ashley Email & Phone Number

Dallas, Texas, United States

Strategic product manager responsible for creating and delivering educational content for Amadeus Hospitality’s Sales & Catering suite of solutions. Product knowledge expert in Amadeus Hospitality Sales and Catering products: Delphi, Delphi Select, Delphi Diagramming, Delphi Direct, MeetingBroker, Instant Bookings and Central Sales. Responsibilities included: Instructional designer of all educational content; content writer for Online Product Help; led strategic planning for creation and delivery of education content; owner of education roadmap and stakeholder communication; training and mentoring new and emerging Subject Matter Experts; contribute as a stakeholder to Go-To-Market planning for new product or version releases. Certified Salesforce Administrator. Certified Product Management Professional (LinkedIn and endorsed by Aha!)Subject Matter of the Year - 2020

Portsmouth, New Hampshire, United States

Managed a team of training specialists and business consultants. Responsibilities included: team member point of escalation & mentor; new hire onboarding training; coordination of team communication, monthly meetings & town halls; project assignment monitoring; resource performance management; resource skill set management; delivery of annual & mid-year performance evaluations; client escalation management & resolution.

Portsmouth, New Hampshire, United States

Instructional designer of education materials & deployment methodologies for new product releases. Responsible for validating all created content with client-facing engagements. Supervised a team of Training Specialists. Responsibilities included: team member point of escalation & mentor; new hire onboarding training; coordination of team communication; Partnered with the Manager, Education Development to monitor workload & travel schedule, maintain skills matrix, and review goals with individual team members.

Portsmouth, New Hampshire, United States

Managed client-facing deployment projects. Responsibilities included project planning, resource scheduling, communication & issue management, risk & scope change management, stakeholder management, & transition of client to customer support. Deployment project types included new installations, upgrades, & integrated peripheral installations. Specialist in data migrations (data conversion and extract/append).As a Corporate Account Manager functioned as the single point of contact for top-tier enterprise accounts. Collaborated with Sales, Services, Customer Support, & Product Development to address client inquiries. Provided regular updates and reports to Senior Leadership (C-Suite) on the status of the accounts being managed.

Portsmouth, New Hampshire, United States

Client-facing solutions consultant and education specialist for clients deploying OnDemand solutions (MeetingBroker or Salesforce.com CRM w/MeetingBroker) and integrating them with their Sales & Catering product (Delphi). Led consultations, guiding enterprise customers to define ROI-focused business processes. Documented SOPs. Customized property services & user community training programs. Completed systems configuration, product setup, and online channel activation (brand.com RFP, Cvent, Starcite, PlanItOnline, The Knot). Delivered remote instructor-led training and adoption management services.

Kingston Upon Thames, England, United Kingdom

In addition to delivering consultations and instructor-led training, led a team of Training Specialists and Business Consultants in the EMEA region. Responsibilities included: team member point of escalation & mentoring, new hire onboard training, and coordination of team communication & meetings. Partnered with the Director of Operations, EMEA to monitor workload & travel schedule, maintain skills matrix, and review goals with individual team members.

Kingston Upon Thames, England, United Kingdom

In addition to delivering instructor-led training, provided Business Consulting services to clients deploying Newmarket Internationals Sales & Catering solutions. Guided clients to define ROI-focused business processes and SOPs. Specialized in the following deployment types: new installations of one or more properties; upgrades to the newest product release; installation of integrated peripheral products into existing client environments; data migrations from 3rd party solutions; property extraction and append between management companies.

Kingston Upon Thames, England, United Kingdom

Delivered instructor-led training on Newmarket International Sales & Catering solutions: Delphi SPE and MPE (Version 8.0 - 9.5.3), Delphi Global Sales, Market Vision, Crystal 8.5 & XI, MeetingBroker and Sertifi eProposal. Client properties were located across the Europe, Middle East and Africa region.

Guildford, England, United Kingdom

Store Manager responsibilities included:- Staff Management - recruitment, training, scheduling, task delegation, and performance management. Maximum size of the team was 21 Baristas with 2 Store Supervisors. - Financial Analysis - monthly profit & loss assessment, cost control, forecasting labor, ordering & inventory management. - Customer Service Management - maintain high standards of service for the business unit. Actively conduct floor management to oversee operations. - Promotion and material roll out.

Guildford, England, United Kingdom

Responsible for leading a shift of Barista's during business operating hours. Monitored customer service, delegated tasks, maintained food & merchandise displays, and responsible for completing store opening and closing procedures.

London, England, United Kingdom

Facilitated guest checkout and folio management.

Chicago, Illinois, United States

As Special Services Assistant Manager, facilitated arrival and check-in for VIP guests. Acted as their primary liaison for the duration of their stay. As a Front Desk Agent, was responsible for guest check-in and check-out. Cross trained with Reservations, Concierge, Switchboard, and Valet Parking.

London, England, United Kingdom

Restaurant Supervisor - Part Time from September 1998 until December 1999Banqueting Steward - Full time until September 1998