Kate Beard Email & Phone Number

Market Drayton, Gb

United Kingdom

Manchester, England, United Kingdom

As Document Control Manager at BCEGI, I led the companywide management of information across Asite, Field View, our Integrated Management System (IMS), and internal servers. As the principal CDE specialist, I ensured the business remained up-to-date with the latest product developments, driving enhancements by presenting new solutions to senior leadership. I also resolved technical challenges in collaboration with our platform providers and conducted reviews to ensure we received the best value from our tools.I developed and updated CDE Management Standards, Protocols, and guidance, making sure they reflected both business and industry changes, including ISO 19650. My focus was always on continuous improvement; implementing audits, streamlining processes, and holding workshops to upskill internal and external teams, ensuring they were confident in using digital platforms like Asite.Managing a team of Document Controllers, I took responsibility for their training, development, and performance, fostering a culture of growth, collaboration, and high standards.In field management, I worked closely with our SHE-Q and Operations teams to develop and implement Field View as our primary Construction QA tool, leading the creation of digital forms, testing, and user training.Additionally, I restructured how project information was managed on internal servers, introducing a consistent folder structure and standards to ensure compliance. At project handover, I ensured the production of all critical documentation, including Health & Safety Files and O&M Manuals, working closely with all stakeholders to meet their requirements.

Birmingham, England, United Kingdom

I managed the document control requirements for a major infrastructure project in the Midlands as part of the Midland Metro Alliance, representing Colas Rail. Collaborated closely with internal teams and external stakeholders, including Network Rail, to ensure seamless and efficient information exchange across multiple platforms.Led the preparation of monthly project reports, coordinating and consolidating inputs from various departments to deliver comprehensive updates to the senior management team.

City Of Stoke-On-Trent, England, United Kingdom

As the primary point of contact for the Electronic Document Management System (EDMS) in the Midlands, my role evolved to a national one, where I became the key authority on Asite. I led the implementation of new digital tools and processes, focusing on developing and trialling innovative ways of working. I also played a key mentoring role, providing guidance and support to new team members through tailored training and induction programmes. This included leading nationwide EDMS training sessions for a wide range of Clients, Consultants, and Contractors, ensuring all stakeholders were equipped with the necessary skills to operate within our systems effectively.With extensive experience in compiling and approving Operation & Maintenance Manuals, I ensured that all project documentation met the required standards and facilitated smooth project handovers.Beyond my core responsibilities, I actively participated in in-house network groups, contributing to discussions on process improvement and digitalisation. I regularly fed back ideas and solutions to senior management, driving change within the business and fostering a culture of continuous improvement.

Stoke-On-Trent, United Kingdom

- Managing incoming/outgoing communications via Telephone, Email and Live Chat from customers based in all areas of the world.- Developing a broad knowledge of Sports based Gambling/Gaming, relevant legislation and international law.- Dealing with complex customer queries, resolving complaints and providing exceptional customer service.- Working as part of a fast paced team, reporting key information to Supervisors and other relevant departments.- Guiding customers through all areas of the business, the use of the website, range of services, payment systems and online media.- To work independently, obtaining detailed information on behalf of customers and responding within tight deadlines to fully resolve any queries.- Marketing the company, opportunities and benefits to customers via mixed media.

Stoke-On-Trent, United Kingdom

Within my role at Thomas Vale I worked through the life cycle of a project, from assisting our bid team in the completion of PQQ’s and Tender Submissions, supporting the live site teams in reporting and document management through to compiling the Health & Safety and O&M Manuals for handover. Other duties included:- Inducting, training and supervising junior members of the team- Assisting in Company Marketing, proof reading outgoing letters, submission documents and emails- Working with the Business Development Manager to organise company events, design event literature and liaise with Clients and Consultants- Liaising between all internal departments to ensure the smooth running of a projects administration.- Use of various IT Packages and Computer Programmes to assist in the production of various documents, presentations etc- Update and maintain client and customer information on the company database.- Managing the Reception area and operating a busy switchboard- Process incoming and outgoing post, email and other correspondence- Managing the office diary

Education record

A Levels in English, History and Psychology Level II in Business Administration and Customer Care

Education record