Kate Biddle Email and Phone Number

Responsible for designing, implementing and evaluating a new academic advising program for Masters students, providing sustained leadership and attention and ensuring continued progress and momentum. Run professional mentoring program which serves over 200 master's students. Play a role in the development and implementation of student experience strategies and priorities for the Harris School.

Student Services and Advising Responsibilities• Advise 70 master’s degree candidates in the MS in Higher Education Administration and Policy program• Guide students in curriculum planning, course selection and enrollment• Oversaw development and implementation of alumni mentoring program • Plan and execute both on-campus and virtual new student orientation sessions• Built and maintain student resources website, which includes resources for career development, campus involvement, internships, housing, financial aid, course selection, and research and writing resources. • Assist in placing students in internships and graduate assistantships, including contacting departments and institutions to solicit new internship placements• Act as a liaison to student financial services and student accounts• Plan and execute more than 15 events each year, including career development and social events for current students and alumniManagement Responsibilities• Supervise and train 2-4 part-time graduate assistants and 1-2 undergraduate work study students each year. Promoted from Admissions and Academic Coordinator position

Admission, Marketing and Recruitment Responsibilities• Planned and coordinated the master’s programs annual admitted student campus visit event, including scheduling graduate assistantship and internship interviews for attendees, creating formal program presentation, planning current student panel and financial aid presentations and managing logistics for the 2-day event.• Assist program Director in awarding scholarships and paid internships to admitted students• Planned and executed on-campus and virtual information sessions for prospective students • Met regularly with prospective students to answer questions about the master’s program and application process. • Managed marketing and outreach for program, including creating print, web and HTML email content, contributing to a 30% increase in enrollment over three years• Managed program website and oversaw management of social media pages, monitored web traffic using Google Analytics• Administered and maintain prospective student database• Assessed marketing initiatives and reported results, assist in strategic planning for marketing of programAdvising and Student Services Responsibilities• Advised 60 master’s degree candidates, including guiding students’ course selection, degree audits for graduating students, as assisting students with job/internship placement and professional networking• Built and maintained a robust resource website for program students and alumni, increasing access to resources and decreasing the volume of questions asked of program staff • Facilitate academic processes related to the master’s program, including assisting faculty with instructional technologies such as Blackboard, video conferencing, and electronic course reserves• Responsible for alumni outreach, including developing and managing alumni database, planning annual alumni events, managing alumni social networking group and writing and distributing alumni newsletter

• Responsible for the marketing of four master’s degree programs and one certificate program, including writing copy and overseeing the design of the website, print materials, email blasts and admissions presentations• Planned, advertised and executed more than 20 events each year, including graduation, master’s thesis presentations, social events, admitted student campus visits and prospective student information sessions• Served as a liaison to the Northwestern Alumni Office to improve tracking of program alumni and establish an alumni database utilized by all members of the staff• Worked closely with Admissions Coordinator to improve assessment of marketing and admissions initiatives by tracking and analyzing enrollment data and presenting regular reports to program staff • Launched virtual information sessions, enabling prospective students living outside the Chicago area to learn about the master’s programs• Promoted to a position of greater responsibility within first three years

• Processed real estate contracts and completed and submitted all necessary paperwork• Assisted in the creation and distribution of marketing materials, including campaigns to strengthen relationships with clients and increase repeat business and referrals• Supervised third-party contractors including photographers, videographers and blueprint artists

• Adjudicated more than 350 violations of the student conduct code, including meeting with students, assigning sanctions and ensuring that sanctions were completed• Contributed to students’ learning and campus safety by facilitating conduct hearings focused on community impact, personal responsibility and self-reflection • Represented the university in hearings of student conduct cases by the University Hearing and Appeals System (UHAS) • Conducted research to assess the outcomes of the student conduct process and improve the professional practices of the Office of Judicial Affairs • Served on a university-wide committee to define civic engagement learning outcomes for the Northwestern student handbook• Attended trainings and presentations on topics including sexual assault, student drug and alcohol use, restorative justice techniques, campus safety and threat assessment.

• Proofread and input all new client contracts and consistently demonstrating above-average accuracy • Utilized technology to dramatically improve efficiency• Assisted clients with changes to life insurance policies• Promoted from receptionist position within nine months