Kate O'Connor Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin (Ireland)

Worked within merchandising and lifecycle operations in HBC Digital across a portfolio of eCommerce banners, including Saks of Fifth Avenue, Saks OFF5TH, Hudson's Bay, Gilt.com and Lord and Taylor. Experience included third-party/vendor management, internal team management, lean project management, site launch readiness, new process roll-out, product copy, content compliance, content auditing, workflow management, process improvement and efficiency, attribution and merchandising operations.

Dublin

Customers are at the heart of every business, and it is essential to attract, retain and grow profitable customer relationships. I was part of a dedicated Customer practice within the EY Advisory business that can help address the issues influenced by, and affecting, the customer.Experience includes project management, process design, training needs analysis, business change and implementation, business activity architecture, large scale business transformation, vendor performance improvement, project scoping (SOW), project financial management, digital customer experience and customer operations enhancement.

Dublin

GrabOne.ie (part of Independent News and Media) was one of Ireland's largest home grown daily deals and local commerce business in operation from 2011 to 2015. Linking local and national businesses with consumers through unique deals, GrabOne operated in a fast-paced business environment which saved Irish consumers millions in four years with over 500,000 people using deals to experience great things to eat, see and do with local businesses in Ireland.My key responsibilities oversaw the customer purchasing experience on site along with the post purchase experience for the consumer. > Played a key role in the development of a dynamic platform which has reported €36m+ in online sales, 500,000+ members and 1.6m+ transactions.> Increased team output by 15% year-on-year by introducing lean process models, KPI setting and revitalizing team sentiment. > Project managed a data protection audit of customer data handling in conjunction with third-party consultants and an external development team. Appointed to the role of Data Protection Officer for GrabOne (Ireland) group.> Reduced refund rates by 17% year-on-year by pinpointing key customer experience problem areas, improved fulfillment and championing change and improvements for the customer.Specialised areas of responsibility included consumer data protection, online credit card processing, fraud detection, online advertising and advertising compliance along with site optimization, the development of consumer trust and loyalty, vendor relationship management, consumer sentiment measuring, customer complaint resolution and people management.

Dublin

Managed the tone of voice and point-of-sale customer interaction through the content management of a high volume of unique product pages. Led a team of seven copywriters and two designers to create engaging, customer-centric and conversion-driven online content.> Increased eCommerce conversion - project managed key initiatives to increase CTR on email campaigns and product page conversion through customer feedback analysis, competitor review and content rejuvenation. > Played the key role in developing this team from just two roles up to nine, recruiting and developing copywriters and graphic designers. > Increased team productivity - introduced SMART goal setting, team dashboards and individual KPIs for the team measuring speed, accuracy and volume resulting in an increase of the team’s output 100% year-on-year, reduction of 10% in content errors and 16% reduction in turnaround time.

Dublin

Franchise Direct is one of the biggest multinational online franchise portals which puts potential franchisees in contact with franchisors in order to start their own new business through a recognised brand and business model. Operated in a highly competitive SEO-driven industry. Content manager for the UK, Irish and European sites, including the promotion of up to 300 franchise clients, aimed towards high quality lead generation. Pinpointed issues on low-generating campaigns and took steps to increase lead generation to meet client expectations. Involved in online marketing for the company's websites and the development of online social media channels.

35 North Great George'S Street, Dublin 1

Front-of-house administration of the permanent exhibition at the Centre. Duties also included the maintenance of the centre’s website, setting up and measuring Google Analytics, direct email marketing, SEO and social media presence, facilities and event management (including campaign management of the annual international Bloomsday festival).

Dublin, Ireland

Managed escalated customer complaints for the AIB group, including compilation of responses to formal complaints within the Financial Services Ombudsman system.

Postgraduate Diploma, Advertising And Digital Communications - Creative Stream, 2.1

A postgraduate series of studies covering digital media strategy, creative briefing, campaign development along with a close focus.

M.Phil, Anglo Irish Literature, 2.1

Masters-level studies covering Irish literature written in the English language, ranging from Edmund Spenser, Jonathan Swift, Maria.

Ba, New Media & English, 2.1

New Media covered all aspects of new digital media, including sociology of the media, technical writing, basic web design and digital.

Erasmus, Irish Literature, American And British Literature

An erasmus placement that covered British and American Literature, Literary Theory and Irish Literature. I also completed a degree thesis.

Special Purpose Award (Dublin Class), Lean Sigma Black Belt

A certified Lean Sigma Black Belt is a professional who is an expert in Lean Sigma philosophies and principles, including supporting.

Scrum Master Certified, Agile

A scrum master is a facilitator for an Agile development team; they are responsible for managing the exchange of information between team.