Kate Bordner Email & Phone Number

Cincinnati, Ohio, United States

As a part of company's digital transformation, I work with development and system integration teams to deploy new technologies (Salesforce, Netsuite, HR systems, custom enhancements, VoIP platforms) to support end to end operations. During the 3-year period I've served as a product manager/business owner in multiple business areas, with primary focus on Live Online delivery product in both design and operational implementation, which included the below responsibilities:- Creating the product vision, collaborating with regional leaders to align on the product goals and deliverables in support of business objectives.- Overseeing the development stages of product in Agile environment: requirements definition, backlog prioritization, review, sprint and UAT testing.- Mapping of customer journey and defining marketing needs to support user experience and engagement. - Defining new global operations model, delivery forecast, KPI, sourcing strategies and implementation plan.- Creating business processes in application to the new systems, hand-offs and integrations.

Cincinnati, Ohio Area

Berlitz Virtual Classroom brings together convenience of technology and our refined learning method. We help our clients adjust to life and career in a new country (saving them from a few cultural blunders in the process!), add a new skill to the portfolio, reconnect with heritage, advance in academic field or simply learn language for fun. We are proud to have helped thousands of students achieve their personal and professional goals.In my role as Director of BVC US, I:• Led and managed top delivery hub in North America, ensuring steady 7-10% annual growth.• Served as a subject matter expert, supporting over 100 internal business units in product and process knowledge to increase product visibility and promote virtual delivery.• Continuously revised processes to adapt to emerging business need and client requirements while maintaining existing operational cost.• Conducted regular performance evaluations, performed progressive discipline, map and track employee professional development.• Recruited, hired, coached and managed up to 15 direct reports, supported dotted-line team of 120.• Partnered with Marketing, Sales and Operations leaders to adapt and launch 6 new products in virtual environment in the past 5 years.• Co-led several projects involving system integration and development, resulting in improved user experience, increased customer satisfaction, reduction of manual operations for the Virtual Classroom and other functional departments of the company.

Cincinnati, Ohio Area

- Supervised day to day activity and performance of customer support staff- Supported new employees with on the job training, and provided cross-training to existing staff members- Researched emerging web conferencing software for potential adaptation in the Virtual Classroom- Collaborated with Global IT and business unit managers to conceptualize, design, test and deploy a web-based Learning Management System, which allowed for 350% YTD increase in delivery.

Cincinnati, Ohio Area

- Provided first tier customer and technical support to lesson facilitators and students- Managed scheduling of large corporate and consumer groups- Delivered demonstration lessons for corporate end-users