Handled established accounts and all new calls/sales for US Dealers. Processed orders, credit memos, letters of credit, substitutions, return authorizations and product complaints. Maintained extensive written, verbal and fax communications with customers and dealers; provided product delivery information. Ensure proper and timely filling and delivery of each order; resolve collections problems and account discrepancies. Liaised with all facets of corporate and subsidiary operations including… Show more Handled established accounts and all new calls/sales for US Dealers. Processed orders, credit memos, letters of credit, substitutions, return authorizations and product complaints. Maintained extensive written, verbal and fax communications with customers and dealers; provided product delivery information. Ensure proper and timely filling and delivery of each order; resolve collections problems and account discrepancies. Liaised with all facets of corporate and subsidiary operations including warehouse, manufacturing, and advertising, marketing research and development and the legal departments. Show less

Primary contact person for wholesale, industrial and government oil and gasoline contracts. Followed up with all requests regarding energy and fuel sales and services. Educated clients regarding procedures and contract obligations. Setup delivery for NY State municipalities. Provided and assisted with terminal access for haulers. Answered billing and credit questions. Issued Credits and Rebills. Communicated ever-changing government rules and regulations. Answered inquiries on a vast array of… Show more Primary contact person for wholesale, industrial and government oil and gasoline contracts. Followed up with all requests regarding energy and fuel sales and services. Educated clients regarding procedures and contract obligations. Setup delivery for NY State municipalities. Provided and assisted with terminal access for haulers. Answered billing and credit questions. Issued Credits and Rebills. Communicated ever-changing government rules and regulations. Answered inquiries on a vast array of energy products and services. Connected customers with appropriate Sprague support personnel. Quickly and effectively reconciled issues and answered all email and telephone inquiries. Created credentials for online portal access. Educated customer base for use of online platform. Maintained tracking and reporting services for department. Maintained Content Management System. Recommended and Implemented changes to better serve customer’s overall experience. Show less

Excelled from Account Manager to Sales Manager within a year, lead a team in sales and consulting. Designate leads and contact inquiries. Qualify ecommerce merchants for International Merchant Accounts. Collect and validate required documents, prepare and submit applications, construct agreements and provide appropriate payment solutions for every industry. Communicate on a daily basis with domestic and international banking partners. Maintain relationships for duration of service and… Show more Excelled from Account Manager to Sales Manager within a year, lead a team in sales and consulting. Designate leads and contact inquiries. Qualify ecommerce merchants for International Merchant Accounts. Collect and validate required documents, prepare and submit applications, construct agreements and provide appropriate payment solutions for every industry. Communicate on a daily basis with domestic and international banking partners. Maintain relationships for duration of service and communicate on behalf of banking partners. Instabill facilitates technical integration of payment gateway API and resolves tech issues in house. Train new hires educate sales team on ever changing and expanding banking solutions and payment options.First to contact and establish relationships with new banking partners. Attend trade shows and conduct international conference calls. Show less

Restaurant Manager for 10 years, Co-Owned for 4. Ran day to day operations, interviewed, hired and produced schedules. Managed and maintained finances, vendor relations and stellar customer service that people came to look forward to on every visit.