Kate Christner Email & Phone Number

Bend, Oregon, United States

Bend, Oregon

Position requirements include establishing and managing relationships with key clients. Coordination of internal and external resources during the execution of the client’s new software installation. Assisting in the definition of the scope of the project and communicating GL Solutions expectations of the client. Manage changes to the project scope, project schedule, and handle project risks per company policy.

Vancouver, Wa

Provided strategic direction and expertise to internal team in concepts of marketing plan creation, execution and monitoring. Developed, executed, and measured promotional campaigns including direct mail, television, radio, newsprint, exhibits, inserts, websites, social media, in-office displays and special events.Presented marketing plan summaries to internal team, client, and executive team.Utilized data to identify potential markets and develop customer acquisition and retention strategies. Followed up with clients on a regular basis to determine effectiveness of marketing plan, answer questions, and assist in brainstorming projects.Cultivated multiple contacts within client's business by consulting with all levels of leadership within the office.

Vancouver, Wa

Tactical execution of day to day administrative tasks. External client communications including scheduling member calls and project updates. Internal communications including scheduling meetings, shared service project coordination, and client concerns.Assisted with traditional and digital marketing including branding support, business collateral production and procurement, creating social media tools and optimizing clients online presence.Advocated on behalf of the client and the shared service team, maintaining high standards of customer service while addressing team members concerns and needs. Updated team on internal, company-wide projects, managing and ensuring timely completion of said projects. Identified, developed, and facilitated standard operating policies when none existed. Responsible for managing project schedules, progress, and timely completion within the team.

Bend, Or

Optimized Internet search results for set of top level clients. Standard projects include evaluating the client's website, determining optimization opportunities within navigation, structure, content, social media, blogging, and link building. Analyzed Web traffic and reported success and hold ups to internal team and client.

Portland, Oregon Area

Maintained a clientele of over 60 local businesses, ensuring their campaigns were properly set-up, tracking data to confirm goals were consistently being hit, educating clients on how to convert leads, updating and informing clients of new products that may help bolster overall campaign performance. Generated new business by prospecting, cold calling, and meeting with business owners to discuss their advertising needs. Devised and presented campaigns that met the client's needs within their ad budget. Once the campaign was agreed upon, I worked with the design team to develop the online listing and implemented the appropriate budget with the sales technician. Project management of the ad build entailed solving problems, making sure deadlines were met, and communicating progress to the client.Once the listing was up and running, checking and reporting on the campaign's progress began as well as managing the account's budget and invoicing the client.

Greater Seattle Area

Responsible for managing over 70 accounts of company territory functioning as the clients’ primary contact with regard to campaign updates, optimization, expansion, projections, and overall project management. Managed a monthly territory budget of over $300k. Developed, administered, and analyzed data for the customer survey. Worked with Account Representatives to develop account strategy, new customer processes and customer messaging based on survey results. Implemented contract renewals, price increases, new account set-ups, and customer education on how to maximize ROI for their campaigns. Listened to and understood the needs of clients, working with them to achieve their enrollment goals, conversion rates, and desired branding. Upheld the company policies related to editorial guidelines, valid leads, & successfully communicated these to clients. Cultivated ongoing and trusted relationships with clients, partnering with many of them while developing new company products and initiatives.Communicate current customer issues and campaign feedback to my Account Representative to expedite any necessary resolutions. When a solution was found to a problem multiple clients encountered, it was presented to upper management along with recommendations as to how the company could implement a policy or procedural change.