Kate Christopherson, Aicp Email & Phone Number

San Francisco Bay Area

• Review ridership trends, on-time performance, vehicle loads, and operator and public feedback to see where service is working and where adjustments are needed• Lead development of fixed route service planning by incorporating public requests, stakeholder feedback, route performance statistics, customer feedback, and Bus Operations Service Change requests. This includes defining the route pattern, bus stops, frequency, service span, fleet and workforce requirements, and costing out service.• Prepare reports and give presentations related to Operations Planning for internal and external stakeholders to inform them on how fixed route bus service is performing• Lead implementation of special projects related to service development and operations, such Reimagine SamTrans. • Respond to public inquiries related to bus schedules, routes, and stops• Supervise and develop two direct reports

San Francisco Bay Area

• Developed the quarterly Performance Report and accompanying dashboard graphic for SamTrans’ fixed-route bus service to keep the Board informed on staffs' progress on identified goals• Managed implementation of microtransit in two zones to provide additional transportation options in San Mateo County where fixed-route service is challenging• Coordinated the Restroom Task Force to improve bus operator access to safe restroom facilities in the field and service reliability for passengers• Led the updating of the Bus Stop Standard Operating Procedure in coordination with numerous internal partners to create a more efficient and streamlined process• Responded to public inquiries related to bus schedules, routes, and stops.

San Francisco Bay Area

• Collected data from Power BI and analyzed in Microsoft Excel to respond to bus service data requests• Drafted and distributed the weekly ridership analysis report• Coordinated short-term operator restroom access projects, such as installation of the Skyline College portable restroom, to improve operator working conditions and service reliability• Supported installation of 43 new bus stops by developing a process tracker, communicating changes to city staff through presentations, and informing nearby property owners through letters

San Francisco Bay Area

• Managed the three Community Working Groups for the region’s first single-bore tunnel transit project by creating agendas, overseeing meeting material development, facilitating meetings, and reviewing meeting summaries to ensure members understood the technical aspects of project delivery• Communicated field work and early construction activities to stakeholders and community members• Developed messaging and collateral about upcoming early construction activities to update and prepare the community• Responded to public inquiries related to the project • Supported stakeholder coordination efforts for Santa Clara Station to advance engineering and design

San Francisco Bay Area

• Supported the Community Working Groups through meeting material creation, coordinating guest presenters, and drafting meeting summaries• Created and coordinated fact sheets, website copy, blog and social media posts, and stakeholder presentations to explain the project's scope, impacts, benefits, and other technical elements to stakeholders in easy to understand language• Organized in-person and virtual public meetings and workshops• Provided stakeholder management through database entry and reporting

Greater Chicago Area

• Developed service specifications for 8 rail lines through data collection and analysis to match service levels with ridership demand; reviewed draft schedules in HASTUS• Estimated costs of operational changes and evaluated service change efficacy using MS Excel• Coordinated short-term rail service changes with construction projects to limit passenger impacts• Planned bus bridge routing and specifications to replace rail service during construction • Created maps using ArcGIS to inform planning decisions and communicate plans to stakeholders

Madison, Wisconsin Area

• Collaborated with Metro Transit's Information Systems department to determine an efficient and easy process for collecting and cleaning passenger count data for analysis needed for planning and reporting• Developed a process to measure fixed route on-time performance• Assisted in the coordination of the 2015 on-board survey with consultant staff; analyzed and summarized survey data for the Service Equity report, which was used to support more equitable fare policies• Analyzed data and created maps using ArcGIS to inform planning decisions and to communicate plans to stakeholders, including annual service change summary sheets provided to the Transit and Parking Commission• Represented Metro Transit on various committees, such as the Brentwood-Northport Neighborhood Resource Team and the Madison Area ITS Infrastructure Oversight Committee

Greater Minneapolis-St. Paul Area

• Led completion of several sections of planning and grant documents; researched required information• Analyzed transit data; documented and presented findings to support project decision making process• Coordinated business and property owner outreach for region's first arterial BRT project in order to educate stakeholders on project and obtain neighborhood insights• Created maps using ArcGIS to communicate project information to a range of stakeholders, including the general public, local technical staff, elected officials, and the Federal Transit Administration

Greater Minneapolis-St. Paul Area

• Created 6 new internship sites via outreach and relationship building with local nonprofits and businesses• Maintained a database tracking recruitment relationships• Recruited 55 volunteers through civic engagement fairs and volunteerism websites• Scheduled and coordinated over 120 volunteers, matching them with the best-fit opportunity• Wrote and collected pieces for the quarterly volunteer e-newsletter

Duluth, Minnesota Area

• Created updated design for foreign course equivalencies database using Excel and administered foreign course equivalencies• Delivered class presentations to students about study abroad opportunities• Coordinated applications for the study abroad scholarship each semester• Launched an online application process for the study abroad scholarship• Nominated for National Student Employee of the Year

Master'S Degree, City/Urban, Community And Regional Planning

Activities and Societies: APA Minnesota, Planning Student Organization, WTS Minnesota, Young Professionals in Transportation - Minneapolis.

Bachelor Of Arts (Ba), Political Science & International Studies

Activities and Societies: Minnesota Public Interest Research Group, Political Science Association Graduated magna cum laude. Carol.

Language And Culture In Buenos Aires Study Abroad Program