Partnering with small businesses and entrepreneurs to support them on their journey, helping them to realize their potential and become their dream.

- Created systems to optimize towards increased visitor retention and assist partner organizations in meeting their goals. - Wrote user stories and sourced a developer. Worked alongside the developer to build software supporting internal processes and allowing for the organization to scale seamlessly.- Built the platform and portal which serve to support 35+ companies, facilitating coordination of their visitor travels, itinerary creation, collection and analysis of survey data,… Show more - Created systems to optimize towards increased visitor retention and assist partner organizations in meeting their goals. - Wrote user stories and sourced a developer. Worked alongside the developer to build software supporting internal processes and allowing for the organization to scale seamlessly.- Built the platform and portal which serve to support 35+ companies, facilitating coordination of their visitor travels, itinerary creation, collection and analysis of survey data, creation of a bio book, and more with room for future expansion. Show less

As head of Managed Services, I interviewed 50+ pet owners to gather insights to customize our oering to pet owners and our business partners (veterinarians).

An early member of the Customer Success Team, leading multi-faceted customer success initiatives to optimize onboarding, renewals, training, retention, satisfaction and utilization of the product. Customized plans for 150+ accounts to encourage growth and improve customer health.- Introduced programs and tools to maximize success that included training materials and videos, FAQ, troubleshooting and how-to documents, assisted in chat support and team training. 
- Served as an… Show more An early member of the Customer Success Team, leading multi-faceted customer success initiatives to optimize onboarding, renewals, training, retention, satisfaction and utilization of the product. Customized plans for 150+ accounts to encourage growth and improve customer health.- Introduced programs and tools to maximize success that included training materials and videos, FAQ, troubleshooting and how-to documents, assisted in chat support and team training. 
- Served as an advocate for customers and a go between with the product team, providing invaluable feedback to shape the usage of the product. 
- Streamlined the customer experience, strengthened relationships, and served as the product expert, explaining features to maximize use of product and customer happiness. 
- Supported development of the Customer Success Team through process innovation, data analytics and reporting. Show less

Founded MixyPaws in 2015 to provide a fun, safe experience for New Yorkers and their pets by matching them with the most trusted pet care professionals in the city. (Exit in 2020)- Scaled MixyPaws to reach 1M ARR within 1 year- Created and managed online reputation, earning a multitude of accolades in five years, including: Best of Yelp: 2016, 2017, 2018, 2019. Best of Manhattan (Category Dog Walking): 2015, 2016, 2019. Best Dog Trainers on Thumbtack 2015.- Averaged… Show more Founded MixyPaws in 2015 to provide a fun, safe experience for New Yorkers and their pets by matching them with the most trusted pet care professionals in the city. (Exit in 2020)- Scaled MixyPaws to reach 1M ARR within 1 year- Created and managed online reputation, earning a multitude of accolades in five years, including: Best of Yelp: 2016, 2017, 2018, 2019. Best of Manhattan (Category Dog Walking): 2015, 2016, 2019. Best Dog Trainers on Thumbtack 2015.- Averaged growth of 27% YoY during 5 year tenure as president and co-founder. - Built innovative software, supporting integrated client onboarding, invoicing, payroll, and scheduling (later sold as part of exit in 2020)- Managed a team of 45+ full-time employees, including 5 managers. - Developed systems to support scale city-wide, while maintaining top ratings on all platforms collecting customer reviews, while retaining employees over one year above the industry average. - Exited in 2020 and continued to work in a consulting role for 2 years. Show less

- Established relationships connecting the most professional and respected dog walkers in New York with clients and their dogs. -Development of industry relationships, partnerships among related industries- Formulated the plan to support customer success and sales initiatives - Built the systems to support developers creating the app, allowing for onboarding and management of customer and employees- Specialized in business development and as an expert in the… Show more - Established relationships connecting the most professional and respected dog walkers in New York with clients and their dogs. -Development of industry relationships, partnerships among related industries- Formulated the plan to support customer success and sales initiatives - Built the systems to support developers creating the app, allowing for onboarding and management of customer and employees- Specialized in business development and as an expert in the field- Established operations and systems to support scale- Managed development of social media accounts and marketing campaigns Show less

-Expert in the Pet Care Industry-Customer service specialist-Interviewing, hiring, training and development of new personnel-Management of social media accounts-Daily operations such as staff management and scheduling-Accounting-Manager of digital advertising, SEO and all social media marketing

Freelance photographer:-Specializing in headshots, portraits, landscapes and various other forms of digital photography.-2009 Apple Inc. Flagship Store iPhone Photography featured guest photographer.-Contracted by: Vh1, PetCo, New York Fashion Week's Fashions Night Out, Chobani, Tretorn, as well as various other brands to take photographs of their products to promote on various social media platforms.