Kate Counter Email & Phone Number

Kansas City, MO, US

Littleton, Colorado, United States

• Establish strong working relationships and processes with internal business partners, aiding in sales engineering for B2B customer onboarding onto the first cloud-native Open-RAN 5G network in the U.S.
• Produced an end-to-end onboarding process by creating & maintaining playbooks, tutorials, and documentation pertaining to IT-specific aspects of customer lifecycle management, reducing onboarding time from months to.
• In collaboration with the Product Owner, lead team of ~20 Salesforce developers & embedded testers, while grooming & prioritizing backlog to guarantee efforts are directed toward the most valuable deliverables.
• Collaborate with customers' Business and IT teams, and internal project managers, to identify, plan, and track success goals and milestones for IT integration activities.
• Design and maintain customer-specific dashboards and reports to provide visibility and timely progress toward onboarding success.
• Coordinate with internal BSS IT teams to ensure technical documentation for APIs, tools, and processes is kept current.

Englewood, Colorado, United States

• Managed engagement between DISH IT and business verticals to deliver technology solutions aligned with initiatives and key results.
• Served as a strategic consultant and primary liaison between DISH IT and key business stakeholders for IT projects.
• Identified opportunities to improve business processes and drive successful outcomes.
• Redesigned the intake process for projects impacting Operations/Infrastructure and Information Security, resulting in projects being taken up earlier by teams, allowing for earlier delivery and business value.
• Overhauled the joint IT/Finance review process to better assess the value of proposed projects, aiding executive decision-making in determining which projects should take priority over others
• Managed a large portfolio of key business technology initiatives across departments, including Alliance Management, Billing & Credit, Finance, Commercial Sales/Service, HR, Information Security, IT Development and.

Englewood, Colorado

Englewood, Colorado

• Coordinated the Security Operations team's implementation of a multi-million dollar Enterprise License Agreement, managing schedules, meetings, project plans, and vendor visits.
• Developed and maintained relationships with security solution vendors and Value Added Resellers (VARs) to stay updated on new tools and industry trends.
• Created documentation for security incident response and daily operational processes.
• Identified and implemented tuning opportunities to reduce false-positive alerts from security tools.
• Triaged security events, ran incident response for major issues, and wrote after-action reports.
• Evaluated whitelist request tickets and provided security recommendations to the security engineering team.

Greater Denver Area

• As part of Special Events team, assisted with planning & execution of Grand Opening Ceremonies, VIP Events, and Station Parties in conjunction with the openings of the R Line (light rail) and G Line (commuter rail).
• Coordinated & supervised production shoots for R Line VIP Video, including scheduling videographer, project manager, and local government officials.
• Planned RTD Veterans Day Lunch to include: ordering catering, securing A/V equipment & labor, procuring staging & table linens from vendor, and set-up/execution of event on-site.
• Coordinated collateral & collection box distribution and donation pick-up/sorting/delivery for Operation Give-a-Gift, RTD’s internal holiday philanthropic event to collect new toys for children in the Denver area.
• Researched & pre-planned 2017 Employee Event at Elitch Gardens for RTD employees & guests, totaling approximately 5,000 people.

Centennial, Colorado

• Orchestrated pre- & on-site registration for the Cattle Industry Convention & NCBA Trade Show, with an attendance of 8,000+, including: collaborating with vendor on creation of online sites, building of reporting, and.
• Prepared Convention registration revenue budget based upon established pricing & projected attendance for each registration category & á la carte special event tickets. Reconciled revenue reporting on a monthly basis.
• Used online registration platform to design registration websites for all NCBA meetings (excluding Convention) throughout the year; some use of HTML programming required. Assisted registrants with inquiries, provided.
• Coordinated annual NCBA Legislative Conference in Washington, DC: secured hotel meeting space & guest room blocks, prepared & adhered to budget, worked with event manager to place catering & A/V orders, provided.
• Designed & implemented collegiate internship program/curriculum to assist Convention & Meetings Team with Cattle Industry Convention & NCBA Trade Show pre-planning & on-site show management. Responsible for supervision.
• Selected to be department’s SharePoint site collection administrator, consisting of user training & issue resolution with document libraries, calendars and tasks.

Lawrence, Kansas Area

• Coordinated annual conferences and specialized meetings throughout North America for non-profit, scholarly organizations, with attendance ranging from 50 to 600 people per event—responsibilities included: placing.
• Provided pre-registration and on-site registration services for events up to 1,600 attendees.
• Ensured budgets were adhered to; reported post-meeting financials to each client's Executive Director/Board of Directors.
• Prepared and distributed RFPs for potential event venues; conducted site inspections; negotiated proposals and contracts to ensure the most advantageous deals possible.
• Provided detailed registration updates & analysis to clients on a regularly-schedule basis per service contracts.
• Facilitated creation of brochures and marketing pieces; ordered registration-related supplies; arranged shipping for all conference materials to and from venues, working with international Customs offices and freight.

Cybersecurity, Hunt/Threat Analysis

Twelve week boot camp focused on: Network Security, System Security, Strategy & Analysis, Threat Intelligence, GRC, Hunt Skills, Detection.

Master Of Science (M.S.), Recreation, Tourism & Hospitality Management; Meeting & Special Event Planning

Bachelor Of Science (B.S.), Recreation & Park Management

Activities and Societies: Alpha Sigma Alpha, Greek Week 1999 Co-Chair

High School Diploma

Activities and Societies: Free Spirit Show Choir, Musical Theater, International Thespian Society, Volleyball Team, Swim Team (lettered).