Kate Cragg Email & Phone Number

Overland Park, KS, US

Overland Park, KS, US

-Design, develop, maintain, and manage all customer-facing training materials including Release Notes, User Guides, and customer education content.-Design, develop, maintain and manage internal user guides and work with Product Operations Team to standardize and disseminate best practices across the organization.-Using knowledge of customer workflows.

Overland Park, KS, US

• Managed $480,000 of yearly recurring revenue for 11 Enterprise clients.
• Achieved 85% client retention rate over 16 months.
• Transitioned clients through full form-suite changes, to simplify and improve workflow
• Transitioned all clients through updates in DeVero’s functionality to comply with CMS Conditions of Participation/regulatory updates for home health agencies.
• Hosted trainings and webinars on updated DeVero functionality for executives, client stakeholders, office staff, & clinicians.
• Maintained and expanded Client Account Manager internal reference database, including internal software notes, CMS guidelines, home health industry knowledge.

San Jose, California, US

Los Gatos, California, US

• Owned the customer experience for 34 Enterprise, Mid Market, and Corporate customers across entire customer lifecycle, including: onboarding, driving adoption, continual engagement, renewal and expansion.
• Served as strategic partner to customers by defining and monitoring success criteria with clients that related to their individual research & business goals.
• Partnered with UserTesting’s Sales, Research, and Product teams to develop a plan for integrating UserTesting with each client’s core architecture.
• Drove agile customer research projects by managing researchers and internal resources.
• Proactively identify churn risk and strategically plan to eliminate/divert risk.
• Identify upsell and cross-sell opportunities.

Los Gatos, California, US

• Own the logistical aspect of a wide range of research endeavors, focusing heavily on project management to facilitate successful research deliverables and reports.
• Partnered with a Client Success Manager and UX Researcher to help Enterprise clients implement research projects that provide actionable insights.
• Screen & recruit appropriate populations for studies.
• Keep detailed notes during client meetings to understand and track their project needs.
• Communicate with users, launch and facilitate complex studies (i.e. moderated, longitudinal, prototype testing, unreleased app testing, etc.)

• Generate legal documents for submission to Supreme Court in line with clients’ expectations and specific requests for relief from the Court, in detailed, clear and persuasive language
• Draft legal documents including Motions, Pleadings, Orders to Show Cause, sworn Affidavits, Subpoenas, net worth statements, Wills, contracts, and real estate closing statements.
• Research client files for necessary information to draft documents, excellent at checking details.
• Check and edit legal documents for details, accuracy, style and grammar
• Responsible for all office organization (online and paper filing systems) and general management.
• Excellent written communication skills and superb grammar

• Generate legal documents for submission to Supreme Court in line with clients’ expectations and specific requests for relief from the Court, in detailed, clear and persuasive language
• Draft legal documents including Motions, Pleadings, Orders to Show Cause, sworn Affidavits, Subpoenas, net worth statements, Wills, contracts, and real estate closing statements.
• Research client files for necessary information to draft documents, excellent at checking details.
• Check and edit legal documents for details, accuracy, style and grammar
• Excellent written communication skills and superb grammar
• Communicate with clients to ensure their knowledge of Court procedures, Court appearances, and deadlines. Arrange client appointments to discuss their case as necessary.

Geneseo, NY, US