Kate Croall Email & Phone Number

Hobart, TAS, AU

Hobart, Tasmania, Australia

Responsible for the maintenance, review and upgrade of the systems that underpin the delivery of career education initiatives, including coordination of internal and external communication.Remain across system upgrades, coordinate any localised updates to the system and provide training for end users of the system, and data tracking and reporting.Regularly.

Supported the recruitment of students and graduates, conducting beginning to end recruitment for student casual roles within UTAS utilising best practice recruitment and onboarding processes.Provided administrative support to external employers and industry groups to advertise vacancies and other engagement opportunities including event support and.

Tasmania, Australia

Lead a team of seven rostering coordinators, managed the 24/7 contact centre service that responded to critical client incidents and ensured immediate response to vulnerable clients.Contributed to continuous improvement of processes and procedures, maintaining systems and databases, project coordination, financial and strategic reporting requirements.

Development and delivery of recruitment and appointment procedures and practices, and supported workforce planning initiatives to improve business operations. Undertook the employee relations related activity required to implement best practice rosters and systems, including negotiating changes to contracts and agreements.

Key member of a business transformation project aiming to define core service offerings and structure the organisations products and implementation of associated systems. Contributed to the successful transformation of the Aged Care service by coordinating the communication with staff and client stakeholders.

Supported and coordinated the workforce, including human resources and recruitment activities such as supervision, scheduling, and rostering, as well as provide quality customer service to staff and clients of Anglicare.

Liaised with employers, government agencies and industry to market Anglicare’s employment services with a view to generating job outcomes for disability employment service participants.Developed an active base of supportive employers by identifying new opportunities in the marketplace, monitoring of local labour market trends and utilising professional.

Led a team of six Human Resources Officers to deliver support to managers and staff across Anglicare by coordinating HR processes and systems. Undertook organisation wide projects including the development and implementation of a standardised digital induction process.

Managed and contributed to specific projects in the Aurora Pay as You Go Sales and Marketing plan in Tasmania and South Australia including coordination and delivery of a successful marketing campaign targeting over 40,000 customers. Received and resolved customer service/switchboard calls, processed accounts, and concessions, delivered reports, data entry.

Graduate Certificate Business Studies, Business Administration And Management, General

Diploma Of Human Resources Management

Tourism And Marketing