Kate Williams Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

In my current role at Enablo, I lead a global team of Customer Success Managers who are responsible for the happiness, growth and retention of the commercial book of business. We work strategically with our clients such as Virgin Australia, Super Retail Group, Freedom, Cleanaway, Inghams, Viva Energy, Queensland Police Service to deliver the best-in-class employee experience, with a particular focus on frontline employee engagement through technology.

Brisbane, Queensland, Australia

Leading a team of Experience consultants to deliver exceptional outcomes to our clients through business transformation, onboarding & implementation, strategic internal communications and employee experience and engagement strategy.

I am proud to support enterprise-level customers like Super Retail Group, Freedom Furniture, Afterpay and Virgin Australia deliver best-in-class employee experiences through Workplace from Facebook. Within my role, I help organisations transform their culture, build a rich, inclusive and connected community and future-proof their internal communications. Key Areas of Focus:- Employee Experience & Engagement Design- Internal Communications Strategy- People Management-… Show more I am proud to support enterprise-level customers like Super Retail Group, Freedom Furniture, Afterpay and Virgin Australia deliver best-in-class employee experiences through Workplace from Facebook. Within my role, I help organisations transform their culture, build a rich, inclusive and connected community and future-proof their internal communications. Key Areas of Focus:- Employee Experience & Engagement Design- Internal Communications Strategy- People Management- Enterprise Project Management - Workplace Implementation - Professional Services Delivery- Implementation & Onboarding- Technical Scoping & Pre-Sales Solution Design- Enterprise-level Client Relationship Management - Customer Experience Design- Internal Communications Strategy (Employee Experience Strategy & Execution)- Customer Success & Long Term Growth - Specialist Webinars (CX & EX)- Public Relations Strategy, Media Engagement & Campaign Creation- Public Speaking - Customer Success Strategy & Employee Experience Show less

Brisbane

At Enablo, we are driven to improve employee experiences. We partner with organizations around the world to help them achieve their full potential through better connection and adoption to consumer-driven technologies and digital innovations. Enablo is a leading Workplace from Facebook partner, helping organizations create the ultimate employee experience.Key Responsibilities:- Employee Experience & Engagement Design- Internal Communications Strategy- Enterprise Project… Show more At Enablo, we are driven to improve employee experiences. We partner with organizations around the world to help them achieve their full potential through better connection and adoption to consumer-driven technologies and digital innovations. Enablo is a leading Workplace from Facebook partner, helping organizations create the ultimate employee experience.Key Responsibilities:- Employee Experience & Engagement Design- Internal Communications Strategy- Enterprise Project Management - Workplace Implementation - Services Delivery- Implementation & Onboarding- Technical Scoping & Pre-Sales Solution Design- Enterprise-level Client Relationship Management - Customer Experience Design- Internal Communications Strategy (Employee Experience Strategy & Execution)- Customer Success & Long Term Growth - Specialist Webinars (CX & EX)- Public Relations Strategy, Media Engagement & Campaign Creation Show less

Brisbane, Australia

Customer Success is the glue between the customer and the business. It’s about providing the best-in-class customer experience possible, being the first point of call for strategic guidance and ensuring that customers achieve their goals and see value in our product. From onboarding and training to product improvement, I am dedicated to driving long-term growth for our customers with a special focus on customer engagement, customer retention and the acquisition of new business. Key… Show more Customer Success is the glue between the customer and the business. It’s about providing the best-in-class customer experience possible, being the first point of call for strategic guidance and ensuring that customers achieve their goals and see value in our product. From onboarding and training to product improvement, I am dedicated to driving long-term growth for our customers with a special focus on customer engagement, customer retention and the acquisition of new business. Key areas of focus:- Customer experience design & communications- Customer implementation & onboarding (technical) - Customer growth (long term)- Project Management - Internal and external stakeholder engagement - Cross-functional teamwork and strategy - product feedback and strategic planning- Data analysis - Customer training & webinars- Content creation, customer testimonials, case studies Show less

Brisbane

As Customer Success Manager for Everydayhero, I led a team that was focused on long-term relationship building, value and sustainable success for our wonderful charity customers. I work across the Everydayhero customer base to implement a number of initiatives to drive customer engagement, customer retention and assist with the acquisition of new business including connecting Influencers with causes to help them make a difference to the world. By managing the relationship between Influencers… Show more As Customer Success Manager for Everydayhero, I led a team that was focused on long-term relationship building, value and sustainable success for our wonderful charity customers. I work across the Everydayhero customer base to implement a number of initiatives to drive customer engagement, customer retention and assist with the acquisition of new business including connecting Influencers with causes to help them make a difference to the world. By managing the relationship between Influencers, their charity and the media, I am committed to finding new ways to drive innovation and growth.I am passionate about delivering best in class service to our customers, with a heavy focus on being at the forefront of fundraising strategy, making recommendations to drive engagement, product adoption, incremental revenue and retention rates.Key areas of focus:- People Management & leadership- Customer experience design & communications- Project Management - Internal and external stakeholder engagement - Cross-functional teamwork and strategy - product feedback and strategic planning- Customer training, webinars, workshops & events- Content creation, customer testimonials, case studies Show less

Brisbane, Australia

Key responsiblities:- Content creation including blogs, editorials, case studies, customer testimonials, marketing communications to various customer segments - Community Engagement including events, social media reach out, fundraising support for Charities, Event Partners, Fundraisers and Donors - Social Media strategy & execution - management of various social media channels including Instagram, Facebook and Twitter- Influencer marketing & media partnerships - new revenue… Show more Key responsiblities:- Content creation including blogs, editorials, case studies, customer testimonials, marketing communications to various customer segments - Community Engagement including events, social media reach out, fundraising support for Charities, Event Partners, Fundraisers and Donors - Social Media strategy & execution - management of various social media channels including Instagram, Facebook and Twitter- Influencer marketing & media partnerships - new revenue streams- People management Show less

Brisbane, Queensland, Australia

Education record

Bachelor Of Communication, Public Relations