Katherine Cuffee Email & Phone Number

Pennsauken, New Jersey, United States

Highly motivated and enthusiastic coordinator who performs a variety of tasks regularly. From human resources to IT to marketing to analytics, I multi-task while working with an incredible team to accomplish our business goals.

Greater Philadelphia Area

• PeopleSoft Kronos and TKS Salary Administrator • Organize and present New Hire Training as well as assist with on-boarding including e-Source documentation• Training Plan Developer, Learning Management System and Suggestion Plan (Go Stars) Administrator• Coordinate with leadership regarding UAW documentation (64c, check off, absences)• C2 - Change to Culture Champion • People Involvement & Short Lead Time Co-Champion (GMS/Lean)• Charitable Giving Co-Administrator• Daily, weekly and monthly operational and financial reporting for GM Corporate, Plant Manager and Supervisors • Utilization of Parts Workbench and WMS for claims processing regarding overages and shortages to dealerships• Tableau generation of monthly, weekly and daily reports related to quality • GMS, ORM, SOP and LLC administrator of countermeasure tracking and follow up• maintain office and corrugated supply within SAP to meet GMS requirements• OT Equalization, Safety Talks, Quality Audits and SOP compliance reporting for salary and hourly

Nj

• Human Resource responsibility including: recruitment, interview, hiring, onboarding, review, discipline and termination. • Benefits administration for all staff.• Developed and implemented Employee Handbook to incorporate code of conduct, policy, procedure and good manufacturing process which included health, safety, and OSHA standards and guidelines, as well as Department of Transportation (DOT) regulations for commercial vehicles. • New client contract review, onboarding and systematic operational store order training.• Reconciled time cards to process bi-weekly payroll within ADP• Recorded and reported all management incurred expenses• Enforced Corporate Quality Assurance adherence for facility, staff and product to maintain company KPIs• Developed tracking and continuous improvement guidelines for Corporate Quality Adherence• Entry, maintenance and reporting of client and business information within internal database• Accounting responsibilities to include client invoicing, ACH reconciliation for accounts receivable as well as accounts payable to CML vendors.• Produced and analyzed reporting for weekly, monthly quarterly Profit & Loss (P&L) which led to the optimization of delivery routing, equipment and personnel. • Produced previous day production inventory reporting to assess ongoing manufacturing needs for optimal product assembly for current day.

Westampton, Nj

• Coached current staff and assisted with the onboarding and training of new hires.• Collaborated with dispatch supervisor to ensure contractual time constraints were met.• Reviewed with logistics the opportunity for optimal route planning of existing and new franchisees leading to higher productivity and increased revenue. • Database maintenance including entry and reporting on new and existing members• Managed escalated member concerns regarding product quality and/or delivery challenges.• Reconciled with drivers at routes end for product over, short or damage; discuss concerns for safety/hazards regarding store or travel conditions. • Certified as Super User in SAP system

Burlington, New Jersey, United States

• Recruitment, hiring, training and continual coaching of account coordinators• Developed cross training program to incorporate internal department teamwork• Reconciled time cards and travel expenses for bi-weekly payroll processing• Managed 25+ client service coordinators for the Eastern Region• Client contract review and enforcement for optimal servicing and KPI and SLA adherence• Created clientele database within Google Drive for proper account maintenance and reporting• Handled all contractual failures of the client base.• Created and assessed departmental profit and loss report based on client intake.• Worked with operations manager and team to plan full trailer shipments.

Delanco, Nj

• Recruited and onboarded all department new hires• Developed training classes and mentoring program for current and incoming staff • Serviced existing accounts as well as assist sales team in establishing new accounts• Maintained database of existing clientele as well as reporting information for quarterly and annual servicing including profit & loss• Provided client service satisfaction through teamwork with operational departments to meet KPIs and contractual SLAs• Teamed with internal departments to efficiently streamline processes company • Reconciled timecards for bi-weekly payroll processing

Workforce Development, Business Administration And Management, Labor Relations

Associate'S Degree, Psychology

Bachelor'S Degree, Psychology