Katherine Cuffee Email & Phone Number

Pennsauken, New Jersey, United States

Highly motivated and enthusiastic coordinator who performs a variety of tasks regularly. From human resources to IT to marketing to analytics, I multi-task while working with an incredible team to accomplish our business goals.

Greater Philadelphia Area

• PeopleSoft Kronos and TKS Salary Administrator
• Organize and present New Hire Training as well as assist with on-boarding including e-Source documentation
• Training Plan Developer, Learning Management System and Suggestion Plan (Go Stars) Administrator
• Coordinate with leadership regarding UAW documentation (64c, check off, absences)
• C2 - Change to Culture Champion
• People Involvement & Short Lead Time Co-Champion (GMS/Lean)

NJ

• Human Resource responsibility including: recruitment, interview, hiring, onboarding, review, discipline and termination.
• Benefits administration for all staff.
• Developed and implemented Employee Handbook to incorporate code of conduct, policy, procedure and good manufacturing process which included health, safety, and OSHA standards and guidelines, as well as Department of.
• New client contract review, onboarding and systematic operational store order training.
• Reconciled time cards to process bi-weekly payroll within ADP
• Recorded and reported all management incurred expenses

Westampton, NJ

• Coached current staff and assisted with the onboarding and training of new hires.
• Collaborated with dispatch supervisor to ensure contractual time constraints were met.
• Reviewed with logistics the opportunity for optimal route planning of existing and new franchisees leading to higher productivity and increased revenue.
• Database maintenance including entry and reporting on new and existing members
• Managed escalated member concerns regarding product quality and/or delivery challenges.
• Reconciled with drivers at routes end for product over, short or damage; discuss concerns for safety/hazards regarding store or travel conditions.

Burlington, New Jersey, United States

• Recruitment, hiring, training and continual coaching of account coordinators
• Developed cross training program to incorporate internal department teamwork
• Reconciled time cards and travel expenses for bi-weekly payroll processing
• Managed 25+ client service coordinators for the Eastern Region
• Client contract review and enforcement for optimal servicing and KPI and SLA adherence
• Created clientele database within Google Drive for proper account maintenance and reporting

Delanco, NJ

• Recruited and onboarded all department new hires
• Developed training classes and mentoring program for current and incoming staff
• Serviced existing accounts as well as assist sales team in establishing new accounts
• Maintained database of existing clientele as well as reporting information for quarterly and annual servicing including profit & loss
• Provided client service satisfaction through teamwork with operational departments to meet KPIs and contractual SLAs
• Teamed with internal departments to efficiently streamline processes company

Workforce Development, Business Administration And Management, Labor Relations

Associate'S Degree, Psychology

Bachelor'S Degree, Psychology