Kate Davison Email & Phone Number

Bank Of America Merrill Lynch

Initially recruited as Operations Manager, I streamlined and improved the existing Global Research service to meet legislative business requirements. Through consultation with my client I identified, developed and executed opportunities to make compliant, enhance and evolve the service. After demonstrable successes, I was promoted to Global Lead, focused on operational and service excellence, quality assurance, governance and risk management.Key responsibilities• Accountability for governance of global operations and services for Research Access• Manage resource allocation for a team of 105 staff including onshore and offshore associates, workflow supervisors and account managers • Lead ongoing service improvement initiatives across tools and processes • Lead operational reviews and production meetings • Maintain global, technical infrastructure within Research Access, ensure business continuity • Produce and interpret complex management data, provide analysis and articulate results for C-suite• Build trusted relationships with key client stakeholders, service users, support teams and onsite service providers• Budget forecasting and expenditure management, maintain accurate charging and clear audit path for projects • Lead, manage, mentor and develop the offshore team, adapting to varying work-styles and priorities

London, United Kingdom

As a key member of the on-site account team I maintained a service to our clients that was second to none. Managing complex multichannel communication projects and ensuring creative outputs were delivered on time, on budget and on brand. Led a number of key projects successfully competing against external agencies. I interacted with key clients on a daily basis across various divisions and liaised with our design, web development and print management teams globally to deliver both day-to-day design implementation work and long term strategic projects and campaigns.

London, United Kingdom

I was transferred from Xerox to Williams Lea Tag when they were awarded the HSBC multi-service contract in April 2009. After restructuring, my job was redefined to focus more on client engagement and operational management within the in-house Global Publishing Services team.

London, United Kingdom

Worked under the direction of the account managers and the design director. Responsible for planning, organising, managing and executing design projects from beginning to end. Project scope varied from single pieces of collateral to multifaceted, multichannel marketing campaigns.Worked with clients directly across various banking divisions and depts, to define project briefs and tasks — deadlines, objectives, budgets, etc. Responsible for assigning individuals or entire teams to tasks within the project, while creating and managing detailed schedules throughout the duration of the project. I was responsible for budget management for all my projects and supported the account team with management reporting.

London, United Kingdom

Key account manager working with clients to define candidate briefs for search and selection. Conducted research to locate potential candidates and helped clients identify market trends. Managed the candidate presentation process through to appointment and after care. Established and developed new and existing markets across the UK, Middle East and Continental Europe. Managed recruitment marketing through National Press advertising.

London, United Kingdom

Agency assignments across London gave me great opportunities to develop deeper insight into the broader communications and service industry and challenged me with a wide variety of client work from sales and marketing to corporate communications.

London, United Kingdom

Negotiating and mediating as a client facing manager within the financial services industry. Provided front line customer response and delivered complex client projects. Project managed diverse client projects and issues related to the provision of GE's services. Working in a high pressure environment to tight deadlines, while organising and planning resources. Created and implemented a major training initiative across 5 internal departments after identifying an opportunity to streamline internal processes. Progressed in the role to manage a team of 4 client service administrators.

Bsc Hons, Cognitive Science

Education record