• Manages customer relationships from account turnover through execution of event• Monitors all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions.• Reviews sales contracts and understands group requirements regarding, room block, cut-off date, special concessions, attrition clauses and meeting space requirements• Verifies billing information submitted at point of turnover to include estimated amount of billing, billing type and appropriate contact and update information• Plan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations etc.• Works with third party companies such as exposition and décor companies on client’s behalf• Partner with Banquet Operations team to ensure room sets are correct and events are executed as expected by clients• Maintain detailed files, records, and accurate recording of information in Delphi regarding correspondence with clients as well as forecasting and consumption• Conducts site visits, customer entertainment events, planning meetings and re-booking of future events.• Communicates to all hotel departments the information necessary to successfully execute the group’s needs while maintaining a good client relationship• Anticipate and handle customer complaints or problems to ensure quality product delivery, customer satisfaction and repeat business• Assists the Sales team and sales efforts regarding both repeat and new groups• Understands the Collective Bargaining Agreement and works with union and Human Resources following proper processes with complaints and grievances• Assists with hiring, orientation, training and job performance for all banquet and convention staff

• Assisted all three Caesars Entertainment properties in Atlantic City with Catering and Convention Services tasks and projects• Handles Rooms Only Groups by assisting clients with their needs during their stay at the property. • Coordinate with Special Events Department with planning and executing special events.• Gathers and organizes all materials for weekly/monthly reports as directed.• Daily office duties to include BEO Change Logs, Revisions, & Popups, the Daily Events Report, and Labor Report.• Assists on internal requests for Convention Services Manager, Director of Catering & Convention Services, and VP of Meeting Operations• Assists Director of Catering & Convention Services with Welcome and/or Introduction Letters, In-House Events, Internal Events, & All requests necessary to execute an event• Creates Resume Drafts to assist the assigned Conference Services Manager.• Completes necessary documentation for telephone requests, amenity requests, key requests, sign requests, transportation requests and vendor requests.• Creates Banquet Event Orders (BEO’s) usung Salesforce/Amadeus.Creates Floor Plans for inhouse and special events with Social Tables or Meeting Matrix• Special projects as assigned by assigned Catering and/or Conference Services Manager.• Answers incoming telephone calls from all Catering/Conference Services lines.• Responds to telephone inquiries by determining client's needs and specifications for referral to Catering Sales Managers.• Processes all incoming correspondence.• Types all outgoing correspondence.• Maintains inventory of office supplies.• Creates digital signs and/or food signs for groups and clients.• Requests checks, purchase orders, and reimbursements through Oracle• Submits fire permits to the Fire Marshall• Ensures that all filing systems are maintained according to needs

• Responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking, pre-registration and final check-in of casino and VIP guests based upon time of arrival, special requests and play based value.• Authorized to view only the pre-approved room comping level; this position does not have authority to change information.• Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs. Maintains accuracy within accommodation availability.• Completes the non-zero balance report on a regular and on-going basis. Answers guests’ calls promptly and courteously and enters requests into dispatch system.• Monitors the timeliness of response to each request and calls the guest back to ensure satisfaction.• Responsible for the daily accurate completion of the Rooms Controller checklist.• Assist at the Front Desk and support the Supervisor on duty with employee inquiries.• Maintains an exceptional relationship with all hotel operations staff.• Physically takes key checks and lost and found. Logs any out of the ordinary items and brings them to the attention of management.• Expected to streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value.• Helps to maintain and enhance a safe, secure and comfortable environment for our guests.• Empowered to ensure that customer’s complaints/problems/issues are handled in a effective, prompt and courteous manner. • Demonstrates a positive demeanor to customers, both internal and external, at all times.