Kate Detsch Email and Phone Number
Kate Detsch work email
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Kate Detsch personal email
Kate Detsch phone numbers
Hi, I'm Kate! As a Senior Manager in Technical Support Engineering, I specialize in driving operational excellence and elevating customer satisfaction in B2B SaaS. My expertise lies in building and scaling high-performing teams, delivering fast solutions, and turning challenges into success.With an MBA and certifications in AI, Six Sigma, Agile Methodologies, and Customer Success, I’m passionate about crafting exceptional customer journeys. Let’s connect to create impactful, customer-first solutions!
Samsara
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Senior Manager, Technical Support EngineeringSamsara May 2022 - PresentSan Francisco, California, UsSenior manager responsible for the outcomes of the Global Tier 2 Technical Support Engineering team. Managed and coached employees, developed KPIs, and designed and implemented initiatives focusing on objectives around customer satisfaction, organization efficiency, and employee engagement for this publicly traded SaaS-based B2B connected operations firm.
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Director Of Customer Support, North AmericaHudson Mx Oct 2020 - May 2022Atlanta, Georgia, UsHead of Support, North America, tasked to build customer-facing support teams before global go-live. Designed team structures, authored processes, recruited and onboarded team, built support ops, and developed communication strategies to ensure teams provided scalable customer service, excellent outcomes, and value-added interactions for this B2B SaaS startup disrupting the Ad Tech arena. -
Director Of Customer SupportHotel Effectiveness May 2018 - Oct 2020Alpharetta, Georgia, UsDirector level resource tasked to develop and lead product support functions. Executed strategic initiatives while ensuring my team provided world-class customer service, excellent outcomes, and value-added interactions for this rapidly growing SaaS company servicing the hospitality industry. -
Senior Manager, Global Technical ServicesEquisys Feb 2016 - May 2018London, GbHead of Support, Americas, who lead multiple support and services teams while emphasizing developing team processes, raising technical ability, and improving our customer service rating for this Dynamics 365 Business Central based international document management firm. -
Supervisory Team Lead, Enterprise Technical SupportMckesson 2012 - 2016Irving, Texas, UsTeam leader tasked with operational leadership in McKesson's National Support organization. Managed daily support activities for senior technical resources with a focus on continuous improvement toward exceeding expectations and providing exceptional customer support for this Fortune 10 healthcare services organization.
Kate Detsch Skills
Kate Detsch Education Details
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University Of Georgia - Terry College Of BusinessMaster Of Business Administration - Mba -
Florida Institute Of TechnologyManagement And Operations + Healthcare Administration
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Eastern Florida State CollegeAssociate Of Arts And Sciences - Aas
Frequently Asked Questions about Kate Detsch
What company does Kate Detsch work for?
Kate Detsch works for Samsara
What is Kate Detsch's role at the current company?
Kate Detsch's current role is Senior Manager @ Samsara | UGA MBA | Driving Innovation, Scalability & Excellence in B2B SaaS Support and Success.
What is Kate Detsch's email address?
Kate Detsch's email address is si****@****ess.com
What is Kate Detsch's direct phone number?
Kate Detsch's direct phone number is +44 20 7203*****
What schools did Kate Detsch attend?
Kate Detsch attended University Of Georgia - Terry College Of Business, Florida Institute Of Technology, Eastern Florida State College.
What skills is Kate Detsch known for?
Kate Detsch has skills like Management, Business Analysis, Software Documentation, Team Leadership, Technical Support, Databases, Process Improvement, Business Process Improvement, Troubleshooting, Integration, Sharepoint, Healthcare Information Technology.
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