Kate Dudgeon Email & Phone Number

Minneapolis, Mn, Us

Raleigh, North Carolina, Us

A member of the Product Design and Development senior leadership team and global leader of the ten person team of user research and design strategy practitioners. Led the delivery and business strategy of the user research service offering to our multi-national medtech and pharmaceutical clients.

Minneapolis, Mn, Us

Grew a three-person US-based team to a global, multifaceted, ten plus person team. Led complex user research and design strategy programs with our diverse group of multi-national medtech, pharmaceutical, insurance, and care delivery clients. Additionally, I advanced and expanded the user research and design strategy service offering, led new business development, and managed the team development.

Us

Led the establishment of Service Design Studio within the Optum organization by establishing the projectintake process and overall studio methodology, developing the value story and visual identity, and leadingthe development of project pitches and proposals for new business. Led service design projects including managing executive-level clients, timeline, team, and budget; led qualitative user research and opportunity identification, and envisioning new service experiences.

Envisioned and designed the end-to-end member experience at a healthcare and insurance startupcompany and used participatory design methodologies to build cultural empathy for and awareness of the people we served.Worked collaboratively with operational and clinical teams and led live experiments in the clinical and callcenter environment to test, validate, and implement new service solutions.

Boston, Ma, Us

Senior design strategist managing and contributing to consulting projects ranging from identifyingstrategic opportunities to assessing and envisioning service experiences for healthcare and financial services companies.Served as the company’s healthcare thought leader by writing thought pieces, developing and presentingsales presentations, and scoping project proposals.

Rochester, Minnesota, Us

A service designer at Mayo Clinic's Center for Innovation working collaboratively with clinical and administrative staff to enhance and optimize workflows, environments, tools, and processes used within the outpatient practice in one of the world’s leading healthcare organizations.

Providence, Ri, Us

Industrial designer and design researcher contributing to and responsible for projects ranging from early formative user research activities that inform design solutions, to visualizing product innovations, to facilitating validation studies for a range of medtech and consumer health companies.

Hollis, Nh, Us

Assisted designers on various product design and research projects.

Providence, Ri, Us

Re-envisioned the trauma bay in an Emergency Department.

Built custom furniture and cabinetry.