Katee Rudd, Bcc, Acc Email & Phone Number

Rockford, Illinois, Us

Middleton, Wisconsin, Us

St Louis, Missouri, Us

Driving the success of a thriving integrated hospital and health clinic, with responsibility for transforming the culture to increase employee engagement and integrating leadership development and talent management to reach business objectives. Exceptional strengths in organizational and learning development, adult learning, and learning instructional design. ☑ Key leadership role in the development of a Culture Transformation plan that increased employee engagement scores from the 30th percentile to 80th percentile over eight years☑ Chief organizational development role developing content, facilitation, and trainer for leadership training and establishing leader standard work; ongoing talent development has led to higher performance; trained more than 100 senior leaders on Lean methodologies; trained and coached more than 1,100 employees on customer service strategies☑ Lean Process Improvement program development, training and mentorship to the executive leadership team, driving significant efficiencies and elimination of waste ☑ Facilitated an Integrated Care Team model for new $60M medical office building; project managed and executed new central registration, self-rooming, and onstage/off-stage patient experience, moving from a 60% value-added quotient to 90% for the patient; reduced patient wait times by 70% and increased number of billable appointments ☑ Development and execution of organization-wide performance boards increasing quality, financial and patient satisfaction outcomes☑ Leading a $25M capital building project, guiding strategy, business development, and project management to expand clinic services into the Northern Illinois market

St Louis, Missouri, Us

Directed strategic planning and implementation of plans for retail and business units and had operational responsibility for retail operations, outpatient labs, clinic registration, hospital admissions, language services, guest services, patient advocacy, scheduling call center, service excellence, and process improvement teams. ☑ Managed a $7M budget with supervisory responsibility for 130 employees, and coaching and development responsibility for 11 managerial level employees☑ Developed and executed a significant turnaround strategy for retail pharmacy, redesigning workflows and inventory management in the clinic pharmacy, reducing loss in one year by 35%☑ Developed business model and launch new retail operations for new $80M hospital building including Lab Pre-Admission Services, Prairie Creek Coffee, and Prairie Stone Gifts☑ Partnered with clinic leaders to facilitate workflow changes resulting in increased customer satisfaction scores to the 90th percentile. Resulting in the Press Ganey Guardian of Excellence Award. ☑ Provided training and support to clinical areas regarding the execution of improvements related to patient satisfaction, assist in the integration of service standards organization-wide☑ Developed and implemented organization-wide Service Standards, annual service skills training, and a new service recovery program, raising patient satisfaction scores from the 73% to 90%☑ Led development of business plan and management of a new coffee shop - a new retail service line - delivering a 45% increase in sales from the first to the third year in operation ☑ Implementation of virtual interpreter services: Decreased staffing expenses/costs by 60% while increasing the number of patients served by over 500%☑ Leading workflow analysis and program development as facilitator and project manager for a new $60M medical office building scheduled to open June 2019

Milwaukee, Wi, Us

Managed a $1M loan portfolio of business clients in retail, manufacturing and service sectors, overseeing high-risk clients and mitigating loss with early identification of potential financially strapped or bankruptcy-likely clients. ☑ Consulted loan clients, providing direct training on business operations, accounting, marketing, and resource mobilization ☑ Managed high-risk portfolio of more than 75 small business clients on liquidation and work out strategies ☑ Facilitated structured training programs and seminars related to entrepreneurship, leadership development, business planning, marketing, human resource management, customer service, and financing

Business consultant for start-up companies, emerging and established businesses, focused primarily on nonprofit agencies and micro-startups, working for a large community action agency evaluating all of their business development loan program throughout the state of Wisconsin.☑ Wrote grants for not-for-profit clients including a community dental clinic and the state of Wisconsin. Identified process improvements to create efficiencies, wrote business plans for clinics☑ Provided business plan critiques to WWBI Corp on loan applicants and provided same feedback for some direct small business clients in retail, manufacturing, and service projects☑ Provided grant writing for nonprofit clients including a community dental clinic and the State of WisconsinPerformed financial analysis for business records and coaching to business owners and pre-venture businesses

Sturtevant, Wi, Us

Management and execution of Racine City Homes, LLC, a housing development in the inner city of Racine.☑ Development of annual marketing plan☑ Loan origination for local businesses using City and County Revolving Loan Funds, Downtown Façade Grants, State DOC funds and various other financing programs

Facilitation of structured training programs and seminars related to accounting, entrepreneurship, business planning, marketing, human resource management, customer service, financing and other business related topics.

Stevens Point, Wi, Us

Management and development of micro-enterprise training program and small business training program.

Developed and executed marketing plans for industry trade shows, including booth design and trade-show marketing, budget development and execution.☑ Responsible for coordination of all trade show and promotional seminar participation☑ Managed all aspects of market research including development and maintenance of client database and technology trends including the development and implementation of market research surveys☑ Worked with designers, writers, artists on any design, layout or production of corporate identity, promotional or packaging materials