At The Coaching Retreat I create and deliver bespoke coaching and development programs tailored to the unique needs of individuals and organisations. I take the corporate out of corporate, by providing a venue, both online or face to face, where clients can be completely themselves and discover the human side of leadership and teamwork, facilitating 1:1 and group sessions.I engage in practical activities that can be directly transferred into life and the working environment, ensuring that learning is actionable and relevant. I am committed to following up and being visible in your organisation post-coaching or training, I don’t just focus on theory; I do the practice too.By blending targeted strategies with personalised support, I empower clients to cultivate self-awareness, build trust, and foster collaboration. My programs encourage stepping outside comfort zones, embracing challenges, and nurturing resilience, allowing people to thrive in a dynamic environment.Looking at alternative ways of building connections by working outside, with a more holistic approach to wellbeing and mindfulness. Nature and therapeutic avenues are part of what I do and can be built into the sessions I run if you or your organisation share these same values.

Coaching & Performance ManagerBusiness partner to 3 operational sites, leading a team of 17 Performance Coaches. Overseeing the implementation of our Training & Competency Scheme to support and develop frontline employees in delivering operational performance targets and performance management processes In addition: • Provide comprehensive and pragmatic advice across the business on projects and processes• Build Individual and Team Development needs by running accredited Insights Personality Profiling workshops • Driving through people plans to retain, and develop high performing people aligned to the principles and policies of the organisational culture• Oversight and advice on producing virtual training, workshops and facilitated training• Providing feedback from observations to Coaches and Trainers when delivering sessions• Currently studying CIPD Level 7 Advanced Diploma in L&D with Crosby Training Apprenticeship• Currently studying ILM Level 7 Diploma in Coaching & Mentoring with Results Driven Group

Designed and implemented operational and talent development training interventions, aligned to the Head of L&D within the HR function. Providing a full consultative and business partner approach. Responsibilities include management development programmes, easily accessible virtual and face to face learning for supervisors, frontline employees, and the onboarding of new starters.In addition to: - Supports the design of, and delivers instructor led training covering a wide scope of roles and skills across the UK operation - Measures and monitors the effectiveness of learning programmes, training activities and practices to demonstrate appropriate return on investment - Delivers training that supports compliance, regulation, quality standards, soft skills and leadership development - Designs and delivers ongoing induction for new starters - Plan and publish training calendars working with resource planning to meet the needs of the organisational training requirements with minimal impact to customer demand - Hold regular focus groups to look at new learning solutions that support a multi-site business - Facilitate residential management development course to include modules on Situational Leadership, Action Centred Leadership, Coaching, Feedback, Problem Solving, Decision Making to name just a few.

Leading a team of 15 Customer Service Representatives. This team took Customer service calls for our retention department dealing with circa 2500 calls a day. Within this period, I played a major part in implementing and communicating a new operating model throughout the department. In addition to:• Agreeing and reaching budget and KPI metrics• Implementation and monitoring of quality framework• Monitoring/review of Training and Competence framework for the frontline employees• Contacting customers when dealing with escalated complaints providing complaint outcome to the customer• Coaching and mentoring members of the team developing PDP’s and uplifting engagement• Invoke performance management plans to support underperformers

Senior Performance Coach, HomeServe Supporting and guiding 1st level supervisors to reach their full potential in role, ensuring support for frontline employees is provided, in a positive and secure environment where individuals feel safe in airing their opinions in an open and trusting environment Performance Coach HomeServe June 08–Dec 2006Directly working with frontline employees providing performance coaching to help people excel. Providing resources, encouragement, and tailored conversations to help others achieve their goals