I own and operate my own business where I curate elopement and wedding planning experiences for adventurous couples in the Pacific Northwest. In less than two years, Tapestry Event Company grew from a part-time side hustle to a business driving $100,000+ in annual sales and doubled its revenue year-over-year. Since that time, we have developed a unique project management portal for our customers, maintain a robust social media presence, and provide regular educational content to the larger wedding and elopement community. In 2022 we augmented our professional services with a product line, which makes mindful wedding planning guides available to couples at any budget. I manage a team of five part-time contractors, providing training in the areas of project management, customer service, marketing strategy, product development, and on site execution.

Held a position in Studio Management for 1 year at the University District location (Tier 2) before being promoted to a Studio Management position at the Ballard location (Tier 1, managing $1M in annual revenue, 1 direct report, and over 100 employees). Drove new client enrollment and retention, created best practices to support the customer experience, facilitated regular classroom instruction of RYT-200 programs to adult learners, and developed programs to promote instructor development. • Revenue Growth and Profitability: Consistently grew revenue at or above goal in both locations over a three year period. Planned and executed class content and schedules that appealed to the local market and resulted in optimum attendance and yoga revenue.• Personnel Development: Hired, trained, and developed studio staff including instructors, front desk staff, retail personnel, and Assistant Manager. Supervised, reviewed, and coached employees to develop a high level of job effectiveness, efficiency and satisfaction. Delivered constructive feedback, growth plans, and disciplinary action in a timely manner.• Programming: Consistently enrolled programming budgets to goal in established, saturated markets. Collaborated with Program Development team to deliver CorePower Yoga programs such as Teacher Training, Yogi Training, Nutrition, and BootCamp. Planned and executed approved special workshops to facilitate extracurricular growth opportunities for teaching staff.• Customer Service: Maintained a high level of customer communication through personal interaction with clients; a communication process; and by providing appropriate feedback opportunities for clients. Developed and delivered effective feedback mechanisms. Followed up with new students to support them in practice development.

• Generated and reviewed weekly, monthly, and annual studio metrics to develop programs and initiatives that created results in target business areas (e.g. conversion, retention, program enrollment)• Conducted and coordinated communications between corporate, management, local businesses, teachers and students, requiring an understanding of each role within the organization and their information needs• Understood and efficiently navigated MindBody Online database to manage class attendance, membership, and accounting for 220+ regular members and thousands of local customers• Provided coaching and formal mentorship to yoga teachers that enhance their long-term growth path at the organization• Managed a team of 50 employees including employment pipeline, scheduling, and payroll

• Managed the programming pipeline using Salesforce: recruited leads, managed lead status, converted leads into clients• Proactively recruited customers for program opportunities• Led regular communication in person and via email with customers and students at varying levels of development• Provided training and performance-based feedback to students, teachers in training, and fellow yoga instructors for continual program improvement

Territory Account Manager for America (Midwest territory) and Africa (June 2016 - Present)• Communicated the function of a LIMS (Laboratory Information Management System) and translated the value of information management tools and practices to current and prospective customers• Worked with prospective national and international clients to configure LIMS software that reflected their workflow processes• Conducted live demonstrations of the product in person and via Skype and GoToMeeting In person presentations included: Centers for Disease Control, Emory University, Children's Hospital of Atlanta• Trained new hires to the Sales Team on sales and information management processes for various databases including: Salesforce CRM, JIRA, M-files, Sharefile, GoToMeeting, Skype, and Outlook• Shaped and implemented a new sales process that achieved record-setting quarterly and annual sales revenue throughout 2016Account Manager (October 2015 - May 2016)• Managed relationships and renewed annual program enrollment for over 250 customer accounts around the globe: 90% renewal rate year-over-year (+7% over goal)• Developed relationships with key stakeholders and managed the opportunity pipeline in Salesforce CRM• Prepared content for strategic email campaigns and marketing initiatives to prospective clients

Project: PNAA Annual Aerospace Conference - Workforce Development Session (2014 - 2017)• Enrolled 20+ state workforce and education leaders to exhibit and facilitate organization-to-organization dialogues about aerospace workforce challenges• Recruited, registered, and organized panels of government, public, and private aerospace leaders to discuss employment outlook and workforce development programs• Managed and executed the Workforce Development Session, including online and print materials, exhibitor and panelist communications, and technical supportProject: Company Handbook (2015)• Scoped human resource and policy development needs for a mid-sized nonprofit organization• Researched and wrote the Company Handbook for human resource and organizational management

• Managed, coded, and analyzed quantitative data in SPSS for over 1,600 respondents and synthesized findings into individualized online and printed stakeholder reports: First Monday, Medium.com, and on Harvard’s Berkman site• Coached 10 research faculty in recruiting and surveying qualitative research candidates • Created a codebook of the 23-question survey for use as an exemplar at the University of Washington’s Center for Social Science Research (UW CSSR)Project Information Literacy (PIL) is a series of national studies that investigates what it is like to be a college student in the digital age. We seek to understand how college students find information and conduct research—their needs, strategies, and workarounds—for their course work and for addressing issues that arise in their everyday lives. Since 2008, more than 11,000 students from 57 colleges and universities across the US have been surveyed or interviewed, making PIL the largest study of information literacy ever conducted.http://projectinfolit.org/

• Quickly developed an advanced understanding of business-to-business and supporting relationships to Washington’s aerospace industry• Planned, designed, and executed research to model Washington’s aerospace sector and its stakeholders, including an online industry questionnaire and 65 in-person interviews with industry professionals • Produced and presented policy recommendations to improve cluster funding and inform best practices in Washington’s aerospace industry (PNAA Annual Conference; INWAC Annual Conference; WA. Dept. of Commerce and WAP Board Meeting)• Organized and facilitated seven participatory workshops between major aerospace sector stakeholders to evaluate current collaboration and produce recommendations reducing barriers to partnership

• Generated market data, identified risks, created a theory of change, and developed a business plan to produce a sustainable feminine hygiene model in Kenya by 2016• Produced best practice recommendations to improve data collection and personnel management practices for ongoing M&E programs• Contributed to a communications plan that laid the groundwork for partnerships with HuffPost Online—“Top 10 Organizations to Change the World in the Next Ten Years”, Starbucks, and Google

•Manage online client databases•Organize and maintain filing systems•General secretarial and customer service

•Sales and display creation•Customer service and cashier management•Inventory organization

•Research and identify funding and granting opportunities for Footwork (the International Podoconiosis Initiative) in Rwanda and Uganda•Build a diversified funding strategy for program implementation

•Retail, sales, and accounting•Marketing and retailing strategies•Online community blog

•Research for a variety of topics, primarily around international customs law•Utilize legal and academic databases•Retrieve and analyze data, write memos, and create corresponding organizational matrices

•Manage member accounts•Communicate with advisors and national officers•Conduct payroll for employees, organize officer budgets, and create and implement accounting forms•Active member of Executive Council

•Take inventory, reconcile soft count, calculate payouts, determine drops, update jackpot•Confirm and write receipts•Fill out and verify master games reports•Work with a variety of accounting forms and formulas

•Conduct accounting and morning tills•Provide game support•Manage media and utilize accounting software•Customer service