Sr. Project Manager, IT OperationsI supported operations and product management within Montway as well as sister company Ship.cars. Responsibilities include Salesforce instance implementation, project planning and management through Jira and Confluence. Business requirements, technical requirements, and process optimization. I work with a global v-team within the US, Bulgaria, and India. Projects include onboarding additional business groups to Salesforce. Software evaluation for data enrichment, website security and identity management, improved web cart checkout, data and business intelligence reporting.January 2023 - May 2023: Sr. Project Manager, MarketingI began as the senior project manager for Montway marketing. Supporting process, workflow, and project planning through ClickUp PMIS where I became a certified expert. I managed all aspects of project intake, scope, scheduling, and resource availability while owning stakeholder communications within a cross-functional team spanning the US and Bulgaria. Types of projects included web development, email campaigns, social campaigns, content strategy, sales materials, affiliate marketing, events and tradeshows, website testing, and customer reputation.

Management of the professional services (PS) consulting team to Celebrus software customers. Managing short term implementation and long term support and custom configuration projects.Responsibilities include:- Defining project scope in conjunction with the professional services and sales leads- Plan projects, define workflows, and resource active projects according to budget and hours allocated- Act as primary point of contact to customers (post sales) as the delivery team lead. Manage client tasks and dependencies, ensure customer satisfaction.- Manage global PS team to deliver quality work, on time, and on budget while also handling customerdependency, risk, and constraints.- Manage multiple workstreams across various teams and time zones (US, UK, India, Hungary)- Monitor and report on project progress throughout the duration of each project. Maintaining consistent and clear communication across customer and internal teams. Providing regular status reports, forecast, and burndown reporting.- Manage customer partner relationships

Remote roleAt Indigo Slate, I supported a campaign production team as Program Manager to our Microsoft Retail account. Responsibilities included: Oversight and management of the Retail marketing program in partnership with the Account Director, managing individual projects as well as mentoring of engagement managers on best practices and process to ensure ongoing efficiency in project delivery.

Project manager, Workfront admin and implementation lead for PEAK6 shared services marketing team. Accomplishments and responsibilities include: - Implementing Workfront project management software for managing work across all PEAK6 business units - Onboarded the team within the first 10 weeks while optimizing the system as we trained and used it for planning work and reporting on resourcing and utilization. - Tracking utilization and resourcing across the team - Acted as primary contact for project intake from key stakeholders. Defined work need, brief, scope, and timing. Assigned work and managed to agreed timelines. - Triaged project priority with stakeholders and leadership - Reported regularly on project status while driving quick risk and issue resolution with key stakeholders - Supported a team of resources to do their best work by ensuring they had all the tools and information to deliver quality work on time.

At Showpad, I planned and managed projects and supported programs that are top priority to our go-to-market organization, including Revenue Operations and Marketing. Responsibilities included:- Planning and managing projects: Responsible for scope definition, schedule, resource, and communications/reporting.- Project management process and methodologies including Agile and scrum where appropriate. - Process optimization: Lead efforts for process review, optimization, roll-out, and documentation.- Events management and planning: Assist efforts with our marketing events team to ensure successful event production across a range of deliverables and experiences.

Microsoft v-dash role: At Lionbridge I worked on a team responsible for the end-to-end content design, delivery, localization, and development of global marketing campaigns. Worked as client-facing lead in marketing operations for a variety of key Microsoft Office products and handled campaign deployment efforts that included email, in-product messaging, mobile and desktop app notifications and promotional messaging pushes. My primary responsibilities include management of: - Campaign project management team- Content readiness via vendor management- Timeline and budget management- Project forecasting - Content team resourcing and capacity planning- Localization quality assurance- Operations process development and optimizationOur team utilizes Workfront Project Management software, Sales Force Marketing Cloud, and several Microsoft tools for the all up campaign management, deployment, and reporting efforts required for a variety of marketing communications, including trigger-based life-cycle communications.

Microsoft v-dash role: Provider of project management and program support to Microsoft Advertising and Bing Ads Accredited Professional program • Client contact to facilitate planning, development, and documentation of high-level business requirements of new program/site features • Develop detailed project plans for completion of development and graphic design tasks in addition to writing detailed technical and functional specifications, development and user-acceptance testing plans, and content and publisher documentation. • Manage ongoing marketing communications by facilitating; copy, translation, deployment, and response reporting. • Vendor, partner, and cross-functional team management • SharePoint maintenance and field communication updates • Status and program reporting and analysisManaged creation of email communication content and template design strategy to MSDN Subscriber audience

Project Management Lead• Owner of the project management discipline for the firm. • Leads project management team, ensuring high standards of quality across departments, and maintaining client relationships.• Strengths in website, mobile application, software, and interactive projects.• Key contributor to project strategy, planning, project estimating, proposals/new-business, and resourcing management.• Provider of cross-department training and consulting with regards to project management, project approach and alignment to client business goals, budget/labor efficiency, work structure and planning.

Interim Account Director to Metia (The Creative Group)Owns and manages the health of key client relationships, assuming the responsibility for the overall satisfaction of clients and team members. Strives to maintain and grow the business, covering a diverse portfolio of solutions for Microsoft as well as other high-profile clients within the high-tech industry. Provides strategic direction on existing projects and in-depth proposals to offer complete solutions with measurable results. Works closely with production leads to deliver nothing less than quality services, while providing strategic guidance and industry insights.

Account/Program Manager to varied client load including AT&T Mobility, Microsoft, Overlake Hospital Foundation, and Dell.• Provided results driven marketing management and strategic planning and consult in both B2B and B2C spaces.• Analyzed client business, objectives and goals to ensure marketing strategy was properly aligned.• Served clients as a trusted advisor, leading strategic initiatives to best accomplish their quarterly goals.• Established solid tracking plan and metrics for each initiative and regularly reviewed results with clients to assist in campaign optimization, planning and budget control.• Managed all aspects of the project: design, content, interactive development, print, deployment, performance metrics, and reporting.• Microsoft v-dash role: Program Management to Windows 7 Enterprise team. Responsibilities including but not limited to: - Coordination and monitoring of program scheduling and technical performance. - Preparation of proposals, plans, and program specifications. - Strategic input to marketing strategy. - Owner of master program plan and schedule. - Advisor to program team regarding projects, tasks, and operations. - Lead weekly v-team meetings to ensure program efficiency and keep strategy on track.

Microsoft v-dash role: Technical Account Manager to Microsoft Windows Mobile (MCB) Passionate subject matter expert for mobile devices and the Windows Mobile operating system.• Developed strong relationships with clients and fostered team work internally between departments.• Maintained extensive knowledge of client products, business and competition to understand and contribute to long term program strategies. • Always striving to keep on top of industry and product trends to inform and drive program growth.• Proactively shared knowledge with the team and contributed towards the client business. • Remained fiscally aware and responsible internally and to the client being mindful of project budgets and proactively identifying efficiencies to save costs on future projects. • Specialized in client services and campaign development supporting consumer, B2B, partner and loyalty marketing efforts. • Performed an active role in the strategic development of key campaigns and initiatives to build consumer relationships; with the goal to increase overall brand awareness, engagement, and satisfaction with Microsoft products and services. • Informed campaign strategy through research and technical expertise of products and back-end Microsoft systems and platforms, including interactive site management processes, mobile (on device - WAP) web site structure, capabilities and best practices.• Produced, edited, and provided content for bi-weekly mobile insights newsletter for internal distribution as well as clients and prospects.

See above. Seattle agency re-branded from Y&R Brands to Wunderman - Team Microsoft in 2007.

Account Manager to full-service agency specializing in database and interactive marketing initiatives• Program manager for Holland America Line’s “Premium Preferred” travel agent loyalty program.• Primary contact for 6 years to over 100 of Holland America Line’s most valuable travel agency partners.• Produced and provided partners access to turn-key direct mail and web based marketing programs.• Spearheaded development of travel agent web portal increasing program participation to 98% (up from 55%)• Personally managed high volumes of e-mail (5MM deployments/wk) and direct mail campaigns (500M pieces/wk) quickly and effectively with comprehensive knowledge of client databases, digital CRM applications, list strategy and analysis, digital marketing best practices, global mail specifications, and design and print production.