Qualified in Holistic Massage ITEC Level 3 at the Richdales Institute, 2011.

Answering incoming calls, dealing with all customer service enquiries, taking messages and passing on relevant information to the correct parties. Cold calling potential clients . Putting together spreadsheets and word documents for all departments within the company. Data input of potential candidate/employers information onto the company systems Secretarial support to the department. Meeting and greeting interviewees.

* Providing person-centred care whilst taking into account each individual’s disabilities and needs. * Assisting with personal hygiene, dressing and bathing. * Assisting in the management of incontinence, providing comfort with dignity. * Assisting residents who have mobility problems and physical disabilities. * Assisting with the use and care of mobility aids and other necessary equipment. * Making and changing beds and keeping rooms tidy. * Participation and interaction with residents at mealtimes, Assisting and encouraging with feeding. * Assisting in the promotion of the social, mental and physical activities of the residents. * Providing stimulation by participation in activities. * Escorting residents on social outings and shopping. * Writing reports and giving verbal reports as necessary.

* Sole charge of training department administration. * Arranging all interviews. * Assisting in the allocation of temp dental staff. * Diary managements for Managing Director. * Advising all departments on various IT issues.