Co-founder and Partner at North & Main.

I led the Stakeholder Experience team at USAC - stakeholder strategy, training and outreach, content development, customer and user experience and creative. USAC administers the $10b Universal Service Fund for the FCC. The goal of universal service is to connect those in the United States to broadband and telecommunications that would otherwise be inaccessible. But many interactions with USAC are complex filings, and this creates enormous burden for USF stakeholders. I led the transformation of the organization to invest in engaging stakeholders and users to create simple and effective experiences that reduce that burden.

I managed operations for a 40+ person digital team at Ogilvy. Responsibilities included new business development, financial forecasting, resource planning and management, recruiting, training and onboarding, culture initiatives, client satisfaction - anything that helped our team function better and serve our clients excellently. In addition, I served clients as a senior digital strategist, including Merck, Ford Motor Company, YouTube and NHLBI at NIH.

First employee at Small Act, a social media company focused on nonprofits and cause-driven companies. Managed all client services, including our consulting practice and client support services. Member of the management team. Hired to build Consulting, Client Services, Marketing, Human Resources functions/teams. Created, managed, and built social media consulting practice with emphasis on nonprofits clients such as AARP and National Geographic. Projects include social media strategies (event tactics, policies, communication plans), marketing plan integration, community building, and hiring advice.

Launched DonorsChoose.org's presence in four states. Built and cultivated strong partner relationships with public, private and nonprofit partners such as eBay/MissionFish, The Motley Fool, The Abell Foundation, Maryland State Department of Education, Baltimore City Public School System, Commonwealth of Virginia-Office of the Governor and the District of Columbia.