Kate Hirst work email
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Kate Hirst personal email
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I am a passionate leader who is prepared to push the boundaries to deliver great outcomes. Bringing my operational management experience to the capability enablement space has given me a unique lense to consider the most effective interventions and solutions to support the achievement of success for team members, customers and businesses alike. Having spent most of my career in the BPO / consulting arena I have learnt how to learn and unlearn quickly as I have moved between different industries and disciplines. I am a people person and pride myself of effective and transparent communication which establishes strong relationships with internal and external facing stakeholders.
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Organisational Capability And Development ManagerProbe Cx May 2023 - Oct 2024The organisational capability and development function oversees and is responsible for the shaping the strategic approach for capability uplift to achieve success and sustainability for Probe CX.Prioritised initiatives include and are not limited to:Leading the co-design and development of emerging and front-line leadership development program following the 70:20:10 methodology.Review and recommendations for the refresh of corporate compliance training to improve efficiency and impact.Centralisation and enhancements to the employee induction program to promote a sense of belonging and connectedness with the corporate brand. -
Change And Enablement LeadOobe Sep 2022 - May 2023Responsible for managing internal people-focused initiatives to drive improved operational excellence. Key projects included:Leading the selection, implementation, and adoption of HubSpot CRM, along with establishing comprehensive training, system governance, and quality management to maintain data integrity.Developing and implementing an organizational performance development system, which includes a soft and technical skill competency framework, a performance review process, and supporting objective and transparent career and learning paths. -
Anz Project Coordinator Business ImprovementOobe Nov 2020 - Sep 2022Responsible for establishing business requirements, developing organisational readiness and managing the implementation of continuous improvement initiatives.
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Sales Operations ManagerIselect Jan 2019 - Jun 2020Responsible for the development and implementation of centralised resource and support function (Sales Operations Partner Team) to support and enhance performance through• Customer Experience & Compliance Advocacy• Training and Development• Knowledge Management -
Leadership, Career & Professional Development CoachShine - Leadership, Career And Professional Development Jun 2012 - Jan 2019Leadership, Career & Professional Development for Young Professionals (Young Professionals & Emerging Leaders)- Professional brand development- Career strategy development and action planning- Ownership and responsibility- Stakeholder management- Expectation management- High Performing Team LeadershipProfessional Growth & Development Coaching- Sustainable self leadership strategies- Empowerment through exploration of possibility, making change easy and taking action easier- Discovering or re-discovering your purpose / passion / authentic self- Meaningful, constructive and productive thought strategies -
Sales And Leadership Capabilty Specialist | Customer Experience ConsultantKona Group Jun 2017 - Apr 2018Melbourne, AustraliaSales capability & enablementCall centre operationsCustomer experiencePerformance development Leadership development Coaching and mentoringDISC Advanced Accredited -
Sales ManagerServiceworks Management Jul 2015 - Jul 2016Melbourne, AustraliaBuilding a saleable and scaleable sales capability within the utilities industry. -
Sales And Service Manager - Contract RoleServiceworks Management Mar 2015 - Jul 2015Melbourne, AustraliaCaretake Sales, Service and Credit function across 90+ seat call centre with 2 major clients
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Acting Sales Manager - Insuranceline (Contract Role)Tal Direct Jan 2014 - Mar 2014
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Business Manager - Leadership Coach (Contract Role)Tal Direct Aug 2013 - Jan 2014Leadership development and coaching through development and delivery of Team Leadership Development Initiative - Good, Better, Best
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Sales And Service ManagerNewsadvantage May 2010 - Jun 2012
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Contact Centre ManagerSalmat Customer Contact Solutions 2002 - 2010
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Contact Centre ManagerSalmat Salesforce 2002 - 2009
Kate Hirst Skills
Kate Hirst Education Details
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The Coaching InstituteDevelopment And Coaching
Frequently Asked Questions about Kate Hirst
What is Kate Hirst's role at the current company?
Kate Hirst's current role is Enabler of continuous improvement and people focused initiatives! On a mission to make achieving success easier!.
What is Kate Hirst's email address?
Kate Hirst's email address is ka****@****.com.au
What schools did Kate Hirst attend?
Kate Hirst attended The Coaching Institute.
What skills is Kate Hirst known for?
Kate Hirst has skills like Customer Experience, Workforce Management, Sales Management, Strategic Leadership, Contact Centers, Unified Communications, Call Center, Outsourcing, Staff Development, Business Process Improvement, Call Centers, Leadership.
Not the Kate Hirst you were looking for?
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Kate Hirst
Designing Workspaces For People By Understanding What They Need, Through Design, Fit-Out, & Relocation Projects. To Understand What We Can Do For Your Business, Select The Link Below To Book A Meeting With Me.Bedford -
2hotmail.com, bendigoadelaide.com.au -
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