I am an exceptional motivator with high levels of experience in influencing my department, from partner to stakeholder level. I combine strong analytical skills with an unsurpassable ability to empathise and understand partners' needs, in addition to a drive to actively change our processes for the better.- Inspires and motivates partners to deliver customer-obsessed service.- Develops performance-enhancing coaching strategies to help partners hit key business metrics. - Influences The Partnership by engaging in co-ownership and identifying commercial opportunities.- Encourages creative and flexible problem-solving skills.

Delivering both in-house and virtual training to existing and new John Lewis partners, focusing on customer satisfaction, system skills, and partner retention. I was an integrel part of adapting in-house training to suit the virtual, working from home environment.

Customer Service Advisor for the Returns & Refunds department of JohnLewis.com. Having been with John Lewis for 1 year, I quickly became a Subject Matter Expert in my role. Undertook a data analysis project focusing on customer experience. I collated and categorised our current NPS scores, to identify and predict pain points in the customer journey. This information continues to be utilised by key stakeholders in John Lewis and allowed me to adapt our current training delivery to benefit the business.