• Counselled and mentored 50+ students, driving a 20% improvement in academic performance through targeted development strategies and excelling under pressure.• Tracked progress for 50+ students, enhancing satisfaction by 15% through precise feedback and continuous improvement practices.• Managed records for 50+ students, increasing program effectiveness by 10% through efficient task prioritization and a focus on continuous improvement.

•Recognized as a top performer, increasing efficiency in client care coordination by 20% through dynamic communication strategies while managing customer complaints and ensuring timely follow-up and resolution in alignment with established service policies.•Achieved 95% accuracy in data entry and reporting using Microsoft Office Suite, processing orders and payments, documenting calls, and meeting key performance metrics while consistently delivering exceptional customer service and addressing inquiries, questions, and support issues.•Excelled under pressure by adapting strategies to meet individual and team targets, effectively resolving and escalating issues to supervisors, following scripts, and building sustainable customer relationships. Took customer orders, upsold and cross-sold services, and ensured high engagement and satisfaction.•Handled customer engagement by responding to inquiries, providing necessary information, evaluating problems and complaints, ensuring timely follow-up on customer calls and maintaining accurate records.

• Enhanced participant recruitment and engagement by 20% through effective communication strategies, demonstrating strong organizational and management skills.• Achieved 95% accuracy in data collection and management using MS Office Suite and web applications for building and managing online surveys and databases, ensuring efficient data processing and compliance with study protocols.• Excelled in high-pressure environments by adapting research strategies to meet demanding study targets, effectively utilizing organizational and teamwork skills.

• Streamlined communication for 100+ prospective clients, achieving a 95% issue resolution rate within 24 hours and ensuring smooth interactions. • Implemented and oversaw asset tracking systems for client assets, monitoring usage, location, and condition to maintain high operational efficiency. • Managed client assets' storage, distribution, and return, coordinating with the logistics team to ensure timely transportation and handling. • Conducted regular physical inventory audits, verifying database accuracy and ensuring efficient asset management, including check-in/check-out procedures. • Generated comprehensive reports on asset usage, availability, and condition, enhancing decision-making and resource allocation. • Boosted office productivity by 25% through exceptional customer service, data entry, and document management while adhering to policies and regulations and maintaining a 98% satisfaction rate.

• Inclusive Community Engagement: Supported clients with diverse physical, developmental, and behavioural needs in becoming active participants within their communities, fostering social connections and improving their quality of life. • Empathetic Communication: Facilitated meaningful and empathetic conversations, creating a supportive environment encouraging clients to build deeper social bonds and enhance their sense of belonging. • Cognitive Support and Development: Implemented targeted activities to restore and enhance cognitive functions for individuals experiencing memory loss or cognitive decline, improving mental and emotional resilience. • Holistic Well-being Advocacy: Promoted holistic well-being by tailoring interventions that empowered clients to maintain mental health and social-emotional growth, ensuring a fulfilling and dignified life experience.

•Managed phone calls, emails, and faxes, ensuring seamless communication with patients and staff.•Collected and documented patient information, maintaining accurate and accessible records.•Prepared forms for new and returning patients, ensuring a smooth and efficient onboarding process.•Handled billing and claims, ensuring accurate financial transactions and account reconciliation.•Organized paper and digital records for easy access, supporting informed decision-making.•Scheduled patient appointments, improving operational efficiency and patient satisfaction.