Kate Kortas Email & Phone Number

Chesterfield, MO, US

Fenton, MO

• Consistently improving persuasive, customer-focused communication, objection handling and selling by executing comprehensive Business Development Processes and participating in Ricoh Learning Institute training courses
• Maintain thorough records of account activity within the "RForce" sales database while serving as first line of contact
• Meet or exceed equipment and services revenue and placement expectations by delivering prepared sales talking points, through tenacious negotiating and closing; adept in conveying the benefits of Ricoh’s products.
• Outbound Sales Calls with focus on customer retention and generating new business through expansion of Ricoh's equipment and services offerings to grow market share; work with existing customers to identify business.
• Responsible for maintaining an accurate pipeline and predictable forecasting on a monthly basis through Cradle-to-Grave ownership of sales process and Quota Attainment through Direct Sales process
• Selected for and participating in competitive sales management training program (Emerging Leaders Program)

Ellisville, MO

• Accomplished with forming strong relationships with clients, anticipating and exceeding client needs and establishing a high level of client satisfaction and repeat business
• Assist in competitively bidding each project and presenting final project idea(s) to prospective clients
• Collaboratively create field surveys and pitch for each project to present to prospective clients
• Collect and mail surveys and follow-up response cards
• Developed organizational and time management skills while completing time-sensitive projects
• Familiar with many data collection methodologies: focus groups, internet, mail, mall intercept and phone surveys

Greater St. Louis Area

• Audited payment log for all past and present members, recovering more than $20,000 of outstanding payments
• Conducted research to identify new opportunities for bringing about innovation in events
• Hosted selected events and managed Member Hosts, ensuring an optimal experience for all members
• Participated in marketing activity to obtain prospective clients
• Planned and executed over 35 fun and creative events every month
• Provided on the job training to new employees joining the team; responsible for hiring and termination

Chesterfield, MO

• Audited the balances of all hotel outlets on a daily basis to compile sales tax reconciliation and report data on daily general ledger positions
• Coordinated department meetings, outings and recognition ceremonies
• Established relationships with large companies and event coordinators to gain repeat business through negotiated rates and brand recognition
• Evaluated budget on a monthly basis to manage purchasing/checkbooks, align expenditures and execute new systems
• Implemented guest recognition system to enhance guest satisfaction while managing customer relationships through guest satisfaction feedback to allow for tracking of positive employee references and respond to all.
• Interviewed, hired and trained new associates for effective transitioning to job roles (as well as termination)

Town And Country, MO

• Digitized frequently used documents and spreadsheets to eliminate paper waste and to improve uniformity of information
• Engineered and installed a front desk filing system for optimal placement and retrieval of needed documents
• Executed an employee incentive program based on guest satisfaction surveys to boost team morale
• Generated both morning and evening front desk employee checklists to guarantee front desk operations were proactive and comprehensive
• Resolved guest problems in an expeditious and professional manner
• Utilized Property Management System to formulize new reports for both associate and manager access

Wildwood, MO

• Assembled meeting and new lead materials for future distribution
• Assisted the President of the company directly (sat in and detailed important phone calls, scheduled meetings with clients, etc.)
• Coordinated travel for incoming clients (flights, hotel, transportation)
• Entered all new lead data into spreadsheet on a weekly basis
• Managed/forwarded all calls on a multi-line phone system, distributed mail, packages and faxes
• Setup meeting spaces and ordered meals