Dealer Success Manager - Bcp Loyalty Division
Current(Formerly AutoAwards, Inc., NuCar Consulting)Serving as the primary liaison between our dealership clients and Better Car People with regards to the loyalty rewards programs we've built and maintain for them.-Consult with clients to develop promotions to help drive sales and/or service; share top marketing ideas and ways they can leverage their program to meet their current goals.-Provides marketing assistance to clients - including, but not limited to managing the execution of targeted email campaigns to the rewards data base, support materials for email and/or in-house marketing campaigns that tie back to the rewards program, generating call lists, mail house support, etc.-Assist the client with program edits/repackaging/updated benefits line-ups and program parameters as needed.-Manage the updating of rewards POP due to program changes, brand or manufacturer requirements, co-op needs, etc. -Responsible for both virtual and onsite training of employees on the benefits of the rewards program, processes and how to leverage it for success.-Aid in evaluating the program via reporting: providing daily, weekly monthly and ad hoc reporting to clients as needed; review reporting to identify and troubleshoot opportunities for improvement.-Offer basic technical support for the program: provide logins, access and training for the web-based rewards portal; interface with dealer and DMS for data integration of enrollments and service transactions; head up periodic data scrubs to update email collection, missed enrollments and/or service transactions.-P&L management with respect to inventory ordering, marketing materials and contract requirements-Secure quotes and coordinate billing for job requests outside the scope of client contracts.-Based on trends, advocate for the clients for any needs for development of new practices, productions and/or IT requirements.