Kate Leonard Email & Phone Number

Reading, Gb

Marlow, England, United Kingdom

- First point of contact for Managed Print service queries from customers, partners and the wider business.- Processing all MPS related documentation, organising and uploading all MPS contracts into the CMDB.- Onboarding and maintaining customers onto the Managed Print service, sharing welcome documents and holding onboarding and service refresher calls. - Becoming a point of escalation and support to all MPS customers for internal teams and for those without an aligned Customer Success Manager.- Managing supply replenishment orders and part orders for customer Breakfix tickets.- Organising & facilitating printer moves, installations and deployment requests.

Reading, England, United Kingdom

- Managing the scheduling of service activities for annual servicing, callouts, commissioning requests and follow up works. - Communicating and organising the schedule between both Customer and Service Engineering team.- Preparation of service, replacement parts and service contract quotations and opportunities using Salesforce.- Communication with the customer to target and secure the sale of service contracts and consumables.- Reactive and proactive follow up of quotation and service related enquiries.- Reviewing, revising and filing of completed customer equipment service records.- Updating and maintaining service database records referencing relevant dates, reports, quotes and pricing.- Sourcing and procuring specialist replacement parts and ensuring they are delivered to site in a timely manner.- Sales and purchase order entry.- Invoicing delivered orders.- Managing and coordinating an inventory of dangerous goods across the UK and France.

Hillingdon, England, United Kingdom

- Collaborated with sales teams to ensure all Client requests were acknowledged and actioned within relevant timescales. - Promptly responded to all internal and external Client queries in order to optimise sales activities and provide the highest level of service to Clients. - Communicated directly with Distributors, Buyers and Clients to provide ETA’s and follow-up items when required, to ensure all Client orders were shipped in line with agreed expectations and requirements.- Managed online catalogues to ensure pricing and parts were updated and correct in order for Clients to view them.- Managed and fulfilled internal sales processes including processing orders, quote generation and order backlog reports.

Newbury, England, United Kingdom

- Responsible for implementing high value software contracts & agreements across Europe, Russia and India- Accountable for a portfolio of key accounts- Delivering the Pre-Sale to Post-Sale customer experience- Account & Contract Management- Personally won $7.2m in contract renewal revenue in 2020- Building training plans and proposals- Training junior members of staff- Pipeline and forecasting estimates- Assisting customers managing their budgets in line with NI offerings- Product demonstrations to customers- Setting customer expectations and deadlines- Leading process improvement projects

Newbury, England, United Kingdom

- Responsible for maintaining all software agreements across Northern Europe- Quote creation and modifications- Customer Services technical phone support representative- Order Management- Managing UK & Ireland FedEx Shipping & Logistics between NI and customers- Mass Data Mining and Analytics using Excel for reporting- Managing Hardware resources in the UK and across Europe- Project work to transfer Hardware Resources from the UK to Hungary- Member of the Employee Engagement Committee to organise social & charity events

Chineham, Basingstoke

- Certifying International Customs Documentation- Event support staff- Marketing and promotion for events- Building membership welcome packs- Customer care phone representative- Telesales researcher- Mass data reporting

Basingstoke

Work Experience. I worked as part of a 3 man team, our main task was to help and guide customers using the computers. We developed a system of actively questioning the customer to ascertain and prioritize their queries and produce a satisfactory solution, whether it was in creating CV's or utilizing bespoke software and even searching the internet and setting up email accounts. Furthermore, we participated in creating and implementing a customer survey, to ascertain how customers were undertaking their job search, how they were searching; via general searches or by using more advanced specific criteria. As part of the administration work experience, I helped to reorganize a filing system and performed general office and admin duties. Lastly, I used social media outlets such as twitter, to promote new job opportunities.

Data Technician

A Levels

Gcse'S