Kate Leonard Email & Phone Number

Reading, GB

Marlow, England, United Kingdom

- First point of contact for Managed Print service queries from customers, partners and the wider business.- Processing all MPS related documentation, organising and uploading all MPS contracts into the CMDB.- Onboarding and maintaining customers onto the Managed Print service, sharing welcome documents and holding onboarding and service refresher calls..

Reading, England, United Kingdom

- Managing the scheduling of service activities for annual servicing, callouts, commissioning requests and follow up works. - Communicating and organising the schedule between both Customer and Service Engineering team.- Preparation of service, replacement parts and service contract quotations and opportunities using Salesforce.- Communication with the.

Hillingdon, England, United Kingdom

- Collaborated with sales teams to ensure all Client requests were acknowledged and actioned within relevant timescales. - Promptly responded to all internal and external Client queries in order to optimise sales activities and provide the highest level of service to Clients. - Communicated directly with Distributors, Buyers and Clients to provide ETA’s.

Newbury, England, United Kingdom

- Responsible for implementing high value software contracts & agreements across Europe, Russia and India- Accountable for a portfolio of key accounts- Delivering the Pre-Sale to Post-Sale customer experience- Account & Contract Management- Personally won $7.2m in contract renewal revenue in 2020- Building training plans and proposals- Training junior.

Newbury, England, United Kingdom

- Responsible for maintaining all software agreements across Northern Europe- Quote creation and modifications- Customer Services technical phone support representative- Order Management- Managing UK & Ireland FedEx Shipping & Logistics between NI and customers- Mass Data Mining and Analytics using Excel for reporting- Managing Hardware resources in the UK.

Chineham, Basingstoke

- Certifying International Customs Documentation- Event support staff- Marketing and promotion for events- Building membership welcome packs- Customer care phone representative- Telesales researcher- Mass data reporting

Basingstoke

Work Experience. I worked as part of a 3 man team, our main task was to help and guide customers using the computers. We developed a system of actively questioning the customer to ascertain and prioritize their queries and produce a satisfactory solution, whether it was in creating CV's or utilizing bespoke software and even searching the internet and.

Data Technician

A Levels

Gcse'S