Kate Evans Email & Phone Number

Auckland, New Zealand

Auckland, Auckland, New Zealand

I'm responsible for implementing employee engagement initiatives and leading operational communications to create a positive culture where our people understand how they can contribute to the enterprise strategy and feel valued and thrive. I'm also responsible for leading New Ways of Working initiatives and collating and interpreting NPS and complaints performance data, providing context, insights and recommendations to inform strategic decision making.

Auckland

In this role, I drive business performance through the discovery and analysis of key business opportunities, validating opportunities through data insights and leading the change management process. I collate and interpret performance data, providing context, insights andrecommendations to inform strategic decision making, with a key focus on corecustomer satisfaction metrics.

Auckland, New Zealand

With a keen focus on process improvement, I lift performance and productivity by leading improvement projects, upskilling the business units I work with, and delivering sustainable change for our customers.

Auckland, New Zealand

I manage the successful delivery of prioritised BNZ improvement initiatives by working closely with Business Leaders and creating an agile, robust and efficient end to end project service and delivery. I lead a highly skilled project team to support delivery of a portfolio of optimisation and improvement projects, ensuring best practice disciplines and methodologies are embedded.

Auckland, New Zealand

Kaizen Business Excellence has been selected by BNZ to create a dynamic business environment, where improvements are sustained by effective leadership practices. My role helps teams within BNZ grow their competitive edge, through assessment, training and coaching, along with providing support and structured frameworks to embed a sustainable improvement culture.

Auckland

I was seconded onto a 3 month project, to represent Retail Banking in redefining our Joining & Lending Processes, specifically focusing on resource capacity release and enhanced customer experience.

Dominion Road, Auckland

I managed all aspects of financial performance for Dominion Road Store, based in West Auckland. Leading a team of eight to achieve excellence in customer service through staff coaching and development, and community involvement.

80 Queen Street Store

My role involved leading, developing and inspiring my team to support and serve our local community by delivering an outstanding customer experience. I drove business development and maximised growth opportunities by collaborating closely with key stakeholders within the Bank as well as externally. Continuous improvement was also a key part of my role, aimed at improving all facets of Store and Retail-based functions, to improve processing time, maximise resources and exceed customer expectations.

Link Drive

Responsible for managing financial results for Link Drive Store, ensuring excellence in service quality and efficiency, leading the team to success, and staff coaching and development.My role also requires me to build effective relationships both internally and externally in the community.

London, United Kingdom

Establish and develop long term, profitable, relationships with multi-national corporations who had a migration of overseas HNW employees/clients to UK to ensure that Barclays Wealth was their primary choice of bank• Build and maintain a portfolio of clients through retaining existing and growing new revenue streams.• Identify and provide solutions to a wide range of institutional and private client needs around banking, investments, credit, FX and Wealth advisory services.• Develop internal relationships to ensure clients are managed with the most appropriate proposition.• Negotiating contracts and service level agreements with clients at a strategic management and/or a director level. • Ensuring that both legal and regulatory requirements are met to avoid exposing the business to undue risk.

London, United Kingdom

New client acquisition, specifically focusing on British Migrants moving to New Zealand and Australia. Building relationships with external organisations, generating referrals, business development and networking.Assisting new migrants from the UK to New Zealand with their banking needs:* Relationship Building* Foreign Exchange services* Home Lending Pre-approvals