Katelin Howe Email & Phone Number

St Paul, Minnesota, United States

1771 Energy Park Dr., Suite 100, St. Paul, Mn 55108

-Direct supervision of seven Sales Coordinators working to support entire sales teamand their customer base. Conduct annual reviews, lead bi-weekly 1:1’s, and teammeetings (currently in a remote capacity using video conferencing)-Development of new team processes as Tierney expands into new territories andmarkets-Collaborate with other Operations teams (Warehouse, Purchasing), Sales,Accounting, and Marketing to create cross-department processes that streamlineworkflow for all groups-Manage month-end billing, alongside Accounting team, to hit monthly revenuegoals. Work with the Project Management team and Sales Coordinators to bill anyprojects completed within the current month-Direct involvement regarding hiring, training, improvement plans and terminationof employees-Manage daily coverage and payroll approval: PTO approval, bi-weekly review andapproval of employee time cards, creating monthly office/remote schedule, andshort-term coverage needs when necessary-Support and assist Sales Coordinators with workload, including: order entry,updating orders, handling and responding to customer inquiries, problem solving,coordinating and billing installation projects-Assist Sales Support Manager and Director of Operations with special projects asneeds arise

Greater Minneapolis-St. Paul Area

Provide internal and direct client assistance in the following areas of sales support: -Equipment and integration order management, including: order entry, status, invoicing for specific sales representatives in MN, WI, MI, IN, OH. -Project coordination, including: coordination of logistical aspects.-Problem resolution-Administrative Support

Greater Minneapolis-St. Paul Area

-Participated in room set up and tear down in accordance with event standards and needs.-Provided menu, plated, butler, and buffet style service according to event needs.-Maintained tables by clearing plates, replenishing drinks, and ensuring guest satisfaction.-Maintained cleanliness and organization of event rooms, bus stations, side stations, and kitchen.-Served alcoholic and non-alcoholic beverages in accordance with Federal, State, Local and Club regulations.-Communicated with management, team members, and kitchen staff to ensure prompt and efficient service.-Stocked glasses, silverware, and related supplies, and complete other duties as assigned.

East Grand Forks, Mn

-Practiced administrative duties, including: answering and appropriately directing all phone calls, managing Dakota Peat & Equipment's sales email account through Microsoft Outlook, replenishing office supplies when necessary, and handling all other front desk duties. -Worked as the direct assistant to Dakota's top agricultural salesman. Processed all sales from sales department: created sales order, set up shipping through outside freight companies or through Dakota for full load orders, created invoice once order shipped, logged all necessary information into respective Excel files. -Organized and managed Dakota​'s Independent Representative Program: set up shipping for consigned inventory, processed all sales made by reps, applied respective rep to sales made and logged commission information into their personal Excel file, created monthly reports and calculated each reps commission for that month. Communicated with reps on a daily/weekly basis, provided freight quotes, replenished samples and sales literature when needed, and provided assistance with any other questions/tasks requested. -Managed accounts receivable for Pioneer Peat, Inc., Dakota REV, Inc., Dakota Blenders, Inc., and Dakota Analytical, Inc., called on any past due accounts. Processed credit applications for new customer accounts by contacting trade references provided. -Assisted in development of product labels for Dakota REV Crop Pro Formula, Dakota REV Turf Pro Formula, and Dakota REV Lawn & Garden. Applied for a license to sell products in all U.S states by contacting each states Department of Agriculture and following registration and label requirements. Created and updated all sales literature as requested by sales department using Microsoft Publisher. Supervised Dakota's PayPal account and processed all online orders. Processed all credit card transactions for Dakota Peat & Equipment.

Grand Forks, Nd

-Supervised staff & restaurant guests.-Practiced administrative duties, including: answering all phone calls, taking and responding to any messages, taking delivery/catering orders, adding data into Excel files. -Supervised cash flow on a daily basis to meet the weekly expenditures through attention to detail. -Complied with all company rules, regulations, policies, procedures, and internal controls, in addition to all local, state, and federal laws. -Responded to customer complaints and took appropriate action for conflict resolution. -Managed supply inventory and replenished as needed. -Entered inventory invoices on a weekly basis. -Organized and supervised outside events hosted by the restaurant.

Grand Forks, Nd

-Provided excellent customer service by greeting customers, providing prompt, efficient, and courteous attention to customers, answering questions, and ensuring a positive customer experience. -Complied with all company rules, regulations, policies, procedures, and internal controls, in addition to all local, state and federal laws. -Trained new employees.

Grand Forks, Nd

-Assisted case workers. -Helped refugees establish a home in Grand Forks, ND. -Developed care plans for all families and individual clients. -Located housing, jobs, clothing, furniture, schooling, and any medical help for all clients. -Organized community orientations with local agencies. -Followed agency protocol, and the Social Work Code of Ethics. -Case-noted all information pertaining to contact with clients. -Transported new clients to appointments and meetings. -Utilized communication skills to overcome cultural and language barriers.

Bachelor'S Degree, Social Work

High School, High School/Secondary Diplomas And Certificates