Kate Lindsay's Location
Calgary, Alberta, Canada, Canada
Kate Lindsay's Contact Details
Kate Lindsay work email
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Kate Lindsay personal email
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Kate Lindsay phone numbers
About Kate Lindsay
I'm passionate about learning, growing, and filling my toolkit with translatable skills. Empathy, critical thinking, clear communication, and collaboration are strengths that I'm proud to bring to any role. I pride myself on being a translator; taking complex ideas and breaking them down into clear, manageable pieces of information is my specialty.
Kate Lindsay Work Experience Details
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Business Analyst, Efs EnablementAtb Financial Sep 2023 - PresentCalgary, Alberta, CanadaIn my current role within the Capability Enablement team I am working to implement a team member-facing system which will replace our existing transaction management system. This work involves working with partners across the organization to determine and prioritize requirements, and define our roadmap and change strategy. -
Business AnalystAtb Financial Apr 2022 - Apr 2023Calgary, Alberta, CanadaOur team is currently reimagining Knowledge Management (with a focus on in-house knowledge platform ATB Knowledge) within Everyday Financial Services to create a more functional experience for team members, enabling them to better serve clients.I played a meaningful role in the creation of a Knowledge Management focus group consisting of 52 team members across the organization, facilitated interviews, analyzed results, and contributed to the development of a strategy in response to findings and gap analysis.I have also contributed to outputs that aligned with the strategic plan, such as the implementation of a technical writing guide, content standards, and the execution of a content strategy pilot.
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Customer Success Advocate Ii - Brightside By AtbAtb Financial Feb 2021 - Aug 2022Calgary, Alberta, CanadaManage internal and external knowledge bases to ensure accurate and up-to-date sharing of information and processes for support agents and customers. Monitor and analyze support trends to allow for data-driven decision-making regarding policies and strategies. Collaborate with stakeholders to develop processes, improvements, and training. Facilitate onboarding for new customers through the curation and maintenance of a Degreed pathway, cultural integration, and hands-on shadow sessions. Respond to complex customer inquiries and complaints via multiple channels, including email, chat, and phone.
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Personal Banking SpecialistAtb Financial Nov 2019 - Feb 2021Calgary, Canada AreaBuilt and strengthened relationships by providing relevant, timely, needs-based advice to customers.Helped customers understand how banking products and solutions work and ensured that they were aware of tools and resources.Continuously demonstrated sustained self-management attributes and behaviours, proactively seeking out coaching and focused on continuous improvement.
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Customer Service RepresentativeAtb Financial Oct 2018 - Nov 2019Calgary, Canada AreaI maintained and built customer relationships by always providing optimum customer service, and deepened relationships with customers by having conversations to understand their needs and how we could help them reach their goals. I also worked to transform the customer experience by introducing our customers to experts and educating them on our digital tools and resources, all while following tactical service routines, best practices, processes, and procedures on all administrative and operational activities within the branch.
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CopywriterSelf-Employed Apr 2018 - Aug 2022As a copywriter, my job is to craft a compelling story. This may be in the form of stand-alone copy, or copy meant to complement a visual concept. In the past, I have worked on the creation, writing, editing, and optimization of email marketing campaigns, blogs, and various forms of social media posts. The intersection of writing and customer experience has always been compelling to me, and I love flexing those muscles to create interesting and engaging content, especially on projects I feel passionate about!
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Team LeaderSaje Natural Wellness Feb 2018 - Apr 2018Halifax, Canada AreaResponsibilities included providing excellent customer service, leadership, and coaching while upholding a culture built around wellness and growth. This role required extensive product knowledge, a willingness and ability to engage with customers on a personal level by digging deep to enable needs-based recommendations and to establish and maintain strong relationships, which in turn generated business results and aided in meeting established KPIs. I helped to ensure that all store operations are completed effectively and efficiently, including opening and closing procedures, and that the store is visually beautiful, clean and well-stocked. -
Team MemberSaje Natural Wellness Oct 2017 - Apr 2018Halifax, Nova Scotia, CanadaI worked to create a memorable experience for community members and spread wellness through the sharing of extensive product knowledge, and by fostering awesome interactions! In doing so, I strive not only to provide excellent service, but to meet and exceed sales goals, and to contribute to a positive and supportive work environment for team members.
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Tea GuideDavidstea Jun 2015 - Sep 2017Halifax, Nova Scotia, CanadaI worked closely with customers to educate, engage, and excite each and every one of them about the various products and teas David's Tea carries both in-store and online. I was able to find products to suit the various needs of customers by listening, asking open-ended questions and creatively suggesting teas and products that are sure to delight. I meticulously maintained cleanliness and organization of the tea bar, drink station, and sales floor, as well as carefully processing and filling orders. -
GreenskeeperFairmont Banff Springs May 2016 - Aug 2016Banff, Alberta, CanadaAs a colleague at a customer service-centred and renowned golf course, I executed a number of daily maintenance tasks, including cutting grasses (greens, tees, collars, etc) with a wide variety of self propelled, push, and ride-on machines, smoothing bunker sand with hand rakes and machines, and setting the golf course for play. -
Turf Maintenance Team MemberMill Run Golf Club May 2014 - Aug 2015Uxbridge, OnI performed daily maintenance tasks for a 45 hole golf course through the operation of 6 different pieces of equipment, with increasing levels of difficulty and importance. By working independently with little supervision, conscious of courtesy to the golfers on the course, I help to ensure an enjoyable experience for the patrons of the course. I have gained valuable team experience by collaboratively working as a crew member on daily specific tasks. -
Marketing Representative, Window Cleaning TechnicianCollege Pro May 2015 - Jul 2015Calgary, AbAs a Marketing Representative I was responsible for the marketing and sales of services to residential clients. In addition to this, I took on a leadership role within my crew while working in a fast paced piece-work environment. As a Window Cleaning Technician I coordinated tasks with multiple crew members, while completing my own designated tasks and completed ladder safety programs, working with a safe and incident-free record. -
SupervisorRoxy Theatres Of Uxbridge Jun 2010 - Jan 2014Uxbridge, OntarioWhile supervising the operations of both the concession and ticket sales counter, I provided excellent customer service with a friendly, approachable style to effectively ensure customer satisfaction. In addition to this, I trained new employees on our daily protocols, performed opening and closing duties, counted and replenished stock. I was also a member of hand-selected special events team for galas and fundraisers.
Kate Lindsay Skills
Customer Service
Sales
Teamwork
Writing
Computer Proficiency
Coaching
Communication
Microsoft Office
Time Management
Leadership
Microsoft Excel
Public Speaking
Search Engine Optimization
Web Analytics
Digital Marketing
Pay Per Click
Email Marketing
Social Media Marketing
Social Media
Proofreading
Kate Lindsay Education Details
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English Language And Literature, General
Frequently Asked Questions about Kate Lindsay
What company does Kate Lindsay work for?
Kate Lindsay works for Atb Financial
What is Kate Lindsay's role at the current company?
Kate Lindsay's current role is Multi-passionate | Business Analyst.
What is Kate Lindsay's email address?
Kate Lindsay's email address is k.****@****tea.com
What is Kate Lindsay's direct phone number?
Kate Lindsay's direct phone number is +164723*****
What schools did Kate Lindsay attend?
Kate Lindsay attended Dalhousie University.
What are some of Kate Lindsay's interests?
Kate Lindsay has interest in I Like Your Accent, Shopping District, Im Freezing, Tasty, Community, Arts And Entertainment, Band, Because You Missed Your Favourite Line, Movie Theater, Emma Watson.
What skills is Kate Lindsay known for?
Kate Lindsay has skills like Customer Service, Sales, Teamwork, Writing, Computer Proficiency, Coaching, Communication, Microsoft Office, Time Management, Leadership, Microsoft Excel, Public Speaking.
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Kate Lindsay, MSc
Phd Candidate @ Mcgill University Faculty Of Medicine | Cardiac Mri, Vascular FunctionGreater Montreal Metropolitan Area -
Kate Lindsay
Greater Ottawa Metropolitan Area -
Kate Lindsay
Burlington, On1weru.co.uk -
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